Retail Sales Manager

Express Employment Professionals; Gqeberha; On-site; ZAR 300,000 - 400,000; Full time

Job summary

Express Employment Professionals is looking for a Retail Sales Manager in Gqeberha, Eastern Cape. The successful candidate will manage daily retail operations, supervise staff, and ensure high levels of customer service while maximizing profits.

A minimum of 4-5 years in retail sales and previous management experience is required. Candidates must demonstrate strong leadership and strategic thinking abilities. This role involves handling stock management, employee training, and customer relations effectively.

Qualifications

• Minimum 4-5 years’ experience in Retail Sales.
• Must have 2-3 years’ previous Retail Management experience.
• Candidate must have knowledge in Industrial Hardware, Steel & Fluid Control.

Responsibilities

• Supervise the day-to-day activities of staff and customer service.
• Maximize profits while minimizing costs.
• Interview, train, and evaluate employees.
• Manage stock levels and make key decisions on stock control.
• Respond to customer complaints.
• Promote the organisation through local events and displays.

Skills

Syspro experience

Understanding of Retail processes and procedures

4-5 years’ experience in Retail Sales

Retail Management experience

Knowledge in Industrial Hardware, Steel & Fluid Control

Vibrant personality

Strategic thinking and planning

Managerial skills

Ability to work in a pressurized environment

Strong personality to lead a team

Computer literate

Job description

Key responsibilities & duties

Retail Sales Manager will supervise and co-ordinate the day-to-day activities of customer service, staff, stock and inventory workers, cashiers, and sales associates of the entire retail store. The aim of any Retail Manager is to maximize profits while minimizing costs. Retail Sales Manager will interview and hire employees, direct training, and conduct performance evaluations. Additional job duties include setting work schedules and assigning job duties for efficiency. The Retail sales manager will also provide customer service, which can include answering questions or responding to customer complaints. In managing the business, retail sales managers may track inventory, place merchandise orders, monitor sales, signing off cash drawers’ reconciliations and receipts, and inspect the store to adjust product displays. The Retail Sales Manager will ensure promotions are run accurately and to the Company\'s standards. They make sure that staff are all working towards the target for the day and that excellent customer care standards are always met.

• Managing and motivating a team to increase sales and ensure efficiency
• Managing stock levels and making key decisions about stock control
• Analysing sales figures and forecasting future sales
• Analysing and interpreting trends to facilitate planning
• Using information technology to record sales figures, for data analysis and forward planning
• Dealing with staffing issues such as interviewing potential staff, conducting appraisals and performance reviews, as well as providing or organising training and development
• Ensuring standards for quality, customer service and health and safety are met, resolving health and safety, security issues
• Responding to customer complaints and comments
• Promoting the organisation locally by liaising with local schools, organising special promotions, displays, events, open days, and weekly advertising in our local newspaper
• Attending and chairing meetings; sales meetings, H&S and security meetings
• Updating colleagues on business performance, new initiatives and other pertinent issues
• Touring the sales floor regularly, talking to colleagues and customers and identifying or resolving urgent issues
• Maintaining awareness of market trends in the retail industry, understanding forthcoming customer initiatives and monitoring what local competitors are doing
• Initiating changes to improve the business
• Open and close of the retail store

Minimum requirements

• Syspro experience required
• Understanding of Retail processes and procedures
• Candidate must have at least 4-5 years’ experience in Retail Sales
• Must have previous Retail Management experience – at least 2-3 years’ experience required
• Candidate must have the relevant experience and knowledge in the Industrial Hardware, Steel & Fluid Control Industries
• Candidate must have a vibrant personality, extrovert
• Strategic thinking and planning
• Managerial skills required
• Must be able to work in a pressurized environment
• Must have a strong personality and be able to lead and manage a team effectively
• Computer Literate