Retail Sales Manager

Profile Personnel; Cape Town; On-site; ZAR 279,000 - 390,600; Full time

Job summary

Profile Personnel in Cape Town is looking for an experienced Retail Sales Manager to oversee operations at a retail store. This role involves managing the retail team, driving sales, handling stock control, and ensuring customer service excellence. Candidates should have 4-5 years of retail sales experience and leadership skills, with essential knowledge of Syspro and the ability to work under pressure. This position offers a dynamic retail environment and opportunities for professional growth.

Qualifications

• 4–5 years’ experience in retail sales.
• 2–3 years’ experience in a retail management role.
• Experience within industrial hardware, steel, or fluid control industries.
• Strong understanding of retail processes and procedures.

Responsibilities

• Manage and motivate a retail team to drive sales and operational efficiency.
• Oversee stock control, inventory management, and merchandising.
• Ensure high standards of customer service and resolve customer queries or complaints.
• Conduct staff recruitment, training, performance reviews, and scheduling.

Skills

Retail sales experience

Leadership skills

Analytical thinking

Stronger personality

Tools

Syspro

Job description

An established organisation is seeking an experienced and driven Retail Sales Manager to oversee the full operations of a retail store. This role is responsible for managing staff, optimising sales performance, maintaining stock control, and ensuring exceptional customer service standards.

Key Responsibilities

• Manage and motivate a retail team to drive sales and operational efficiency
• Oversee stock control, inventory management, and merchandising
• Analyse sales performance and forecast future trends
• Ensure high standards of customer service and resolve customer queries or complaints
• Conduct staff recruitment, training, performance reviews, and scheduling
• Monitor store operations including cash handling, reconciliations, and reporting
• Maintain store presentation, promotional execution, and compliance with company standards
• Identify business improvement opportunities and implement initiatives
• Stay informed on market trends and competitor activity
• Manage daily store operations including opening and closing procedures
• Lead team meetings and contribute to operational and safety discussions

Minimum Requirements

• 4–5 years’ experience in retail sales
• 2–3 years’ experience in a retail management role
• Experience within industrial hardware, steel, or fluid control industries
• Syspro experience is essential
• Strong understanding of retail processes and procedures
• Proven leadership and people management skills
• Strong analytical and strategic thinking ability
• Ability to work in a high-pressure environment
• Computer literate
• Strong, confident, and outgoing personality