Retail Sales Lead: Coach & Drive Performance (Upington)

Placements24; Upington; On-site; ZAR 260,000 - 420,000; Full time

Benefits offered by this job

Competitive salary with incentives

Career development

Staff discounts

Medical aid

Retirement fund

Annual performance reviews

Paid leave

Job summary

Placements24 is seeking an experienced Retail Sales Lead for our Upington store in the Northern Cape. You will guide the sales team, coach associates, monitor performance, and ensure a superior customer experience to achieve ambitious targets.

You will lead training on product knowledge, maintain high merchandising standards, and foster a positive, high‑performing team culture in a dynamic retail environment.

Qualifications

• Proven retail sales experience with a track record of meeting/exceeding targets.
• Previous leadership or supervisory experience is required.
• Strong understanding of sales principles and customer service best practices.
• Excellent communication, interpersonal and motivational skills.
• Ability to train and coach a team effectively.
• Proficiency with POS systems and basic computer applications.
• Flexible to work varied shifts, including weekends/public holidays.
• Reside in or be willing to relocate to Upington, Northern Cape.

Responsibilities

• Lead, mentor, and motivate the retail sales team to achieve store sales goals.
• Provide ongoing training and coaching on product knowledge and selling techniques.
• Monitor sales performance, analyze results, and implement improvement strategies.
• Maintain exceptional customer service standards at all times.
• Assist customers with product selection and resolving questions/concerns.
• Oversee daily sales operations, including opening and closing procedures.
• Maintain visual merchandising standards and store presentation.
• Handle customer issues and complaints professionally and effectively.
• Contribute to inventory management and stock replenishment.

Skills

Leadership

Coaching

Sales targets

Customer service

Communication

Team motivation

Tools

POS systems

Computer basics

Job description

Placements24 is seeking an experienced Retail Sales Lead for our Upington store in the Northern Cape. You will guide the sales team, coach associates, monitor performance, and ensure a superior customer experience to achieve ambitious targets.

You will lead training on product knowledge, maintain high merchandising standards, and foster a positive, high‑performing team culture in a dynamic retail environment.