Retail Sales Associate (Key Holder)

Placements24; Gauteng; On-site; ZAR 62,000 - 103,000; Full time

Benefits offered by this job

Competitive hourly wage

Employee discounts on merchandise

Opportunities for advancement to key/​

On-the-job training and development

Friendly and dynamic team atmosphere

Performance-based incentives

Job summary

WhatJobs Direct is seeking a customer-focused Retail Sales Associate with Key Holder responsibilities for a popular store in Pretoria, Gauteng. You will drive sales, assist customers, and manage opening/closing duties while maintaining security and a positive shopping environment.

The ideal candidate has retail or customer service experience, strong communication skills, and reliability to supervise during shifts. Growth opportunities and a dynamic work setting are offered.

Qualifications

• Previous retail or customer service experience is required.
• Experience as a Key Holder or supervisory exposure is a plus.
• Strong communication and interpersonal skills are essential.

Responsibilities

• Provide outstanding customer service and help customers with product selection and inquiries.
• Achieve individual and store sales targets through effective selling techniques.
• Process transactions accurately using the POS system.
• Open and close the store and ensure security procedures are followed.
• Supervise team members during assigned shifts and oversee store operations.
• Maintain appearance, restock shelves, organize merchandise and keep the store clean.
• Assist with inventory tasks, including stock receipts and stocktakes.
• Handle customer issues professionally and escalate when needed.
• Contribute to a positive, team-oriented work environment.
• Adhere to company policies and procedures.

Skills

Customer service

Communication

Sales focus

Cash handling

Leadership exposure

Education

High school diploma

Job description

About the Role

WhatJobs Direct is seeking an energetic and customer-focused Retail Sales Associate with Key Holder responsibilities for a popular retail store located in Pretoria, Gauteng. This role is integral to providing exceptional customer service, driving sales, and ensuring the smooth operation of the store during opening and closing shifts. The ideal candidate will possess a passion for retail, strong communication skills, and a reliable nature. As a Key Holder, you will also be entrusted with opening and closing the store, maintaining security, and overseeing the team during your shifts. You will be responsible for assisting customers, processing transactions, maintaining store appearance, and contributing to a positive shopping environment in Pretoria. Our client values team players who are dedicated to achieving store goals and providing a memorable customer experience. This is an excellent opportunity to develop your retail career with a company that offers growth prospects and a dynamic work setting. Join a team committed to excellence and customer satisfaction in the heart of Gauteng.

Key Responsibilities

• Provide outstanding customer service, assisting customers with product selection and inquiries.
• Achieve individual and store sales targets through effective selling techniques.
• Process customer transactions accurately and efficiently using the POS system.
• Open and close the store, ensuring security procedures are followed.
• Oversee store operations and supervise team members during assigned shifts.
• Maintain store appearance, including restocking shelves, organizing merchandise, and ensuring cleanliness.
• Assist with inventory management, including receiving stock and participating in stocktakes.
• Handle customer issues and complaints in a professional manner, escalating to management when necessary.
• Contribute to a positive and team-oriented work environment.
• Adhere to all company policies and procedures.

Requirements

• Previous experience in a retail sales or customer service role is required.
• Previous experience as a Key Holder or in a supervisory capacity is advantageous.
• Excellent interpersonal and communication skills.
• Strong customer service orientation and a passion for sales.
• Ability to handle cash and process transactions accurately.
• Reliability and trustworthiness, particularly when serving as a Key Holder.
• Ability to work flexible hours, including evenings, weekends, and public holidays, as needed in Pretoria.
• Basic understanding of inventory management.
• High school diploma or equivalent.
• Positive attitude and a willingness to learn.

Benefits

• Competitive hourly wage.
• Employee discounts on merchandise.
• Opportunities for advancement to key holder and supervisor roles.
• On-the-job training and development.
• A friendly and dynamic team atmosphere.
• Contribution to a growing retail brand.
• Potential for performance-based incentives.