Retail Sales Assistant (Paarl)

Placements24; Paarl; Remote; ZAR 83,000 - 124,000; Full time

Benefits offered by this job

Competitive hourly wage

Fully remote work arrangement

Employee discounts on products

Comprehensive training and career发展

Opportunities for career advancement

Job summary

Placements24 seeks a Retail Sales Assistant for a fully remote role serving customers in Paarl and beyond. You will handle inquiries, process online sales, and keep digital storefronts appealing while supporting inventory and remote team collaboration.

You will engage via email, chat, or phone, maintain product knowledge, and contribute to sales targets. A strong home office setup and reliable internet are required to succeed in this flexible role.

Qualifications

• Prior experience in customer service or retail sales is beneficial, especially online/remote roles.
• Strong written and verbal communication for remote interactions.
• Proficient with computers and online platforms, including POS and basic e-commerce tools.

Responsibilities

• Assist customers with product inquiries, selections, and purchases via digital channels.
• Process online sales transactions accurately using the POS system.
• Maintain online product listings and digital storefronts for a clean, engaging presentation.
• Support inventory by tracking stock levels and reporting discrepancies remotely.
• Respond to questions and resolve issues via email, chat, or phone promptly and professionally.
• Aim to meet individual sales targets and support team goals through online engagement.
• Stay updated on products, promotions, and company offerings.
• Collaborate with remote team to ensure a cohesive customer experience.

Skills

Customer service

Remote communication

Digital literacy

Time management

Organizational skills

Education

High school diploma

Tools

POS system

E-commerce tools

Job description

About the Role

Our client, a renowned retailer with a strong presence in Paarl , is seeking a dedicated and energetic Retail Sales Assistant to join their team. This role is ideal for individuals who are passionate about providing excellent customer service and contributing to a positive shopping environment. You will be responsible for assisting customers, processing sales, maintaining store presentation, and supporting the wider team to achieve operational goals. As a fully remote position, you will engage with customers primarily through online platforms and digital communication channels, ensuring a seamless virtual shopping experience. This is a fantastic opportunity to hone your sales and communication skills within a flexible work setup. You will be the face of the brand for many customers, making each interaction count towards building loyalty and driving sales. This role requires a proactive approach and a commitment to representing the brand effectively in a remote capacity.

Key Responsibilities

Assist customers with product inquiries, selection, and purchases through digital channels and remote communication. Process sales transactions accurately and efficiently using the online Point of Sale (POS) system. Maintain the visual appeal and organization of product listings and digital storefronts. Support inventory management by tracking stock levels and reporting discrepancies remotely. Respond to customer questions and resolve issues via email, chat, or phone in a timely and professional manner. Achieve individual sales targets and contribute to team objectives through effective online engagement. Stay updated on product knowledge, promotions, and company offerings. Collaborate with the remote team to ensure a cohesive and positive customer experience. Assist in creating engaging product descriptions and digital marketing content. Uphold company standards for customer service and brand representation in all remote interactions.

Requirements

• Previous experience in customer service or retail sales is advantageous, particularly in an online or remote capacity.
• Excellent written and verbal communication skills for effective remote interaction.
• Proficiency with computers and online platforms, including POS systems and basic e-commerce tools.
• Customer-centric attitude with a friendly and helpful demeanor.
• Ability to work independently and manage time effectively in a remote setting.
• Strong organizational skills and attention to detail in managing online product information.
• Willingness to learn about products and sales techniques relevant to remote sales.
• Reliable internet connection and a suitable home office setup.
• Ability to adapt to changing customer needs and digital trends.
• High school diploma or equivalent.

Benefits

Our client offers a competitive hourly wage and the flexibility of a fully remote work arrangement, allowing you to work from the comfort of your home. This role provides opportunities for skill development in digital customer service and e-commerce sales. You will receive comprehensive training on our products and systems. Employee discounts on our range of products are available, offering great value. You will be part of a supportive and collaborative remote team environment, contributing to the success of our brand in Paarl and beyond. Opportunities for career advancement within our growing e-commerce operations are possible for high performers.