Retail Operations Manager

Placements24; Bloemfontein; On-site; ZAR 350,000 - 550,000; Full time

Benefits offered by this job

Competitive salary

Performance incentives

Health insurance

Retirement contributions

Career growth

Employee discounts

Job summary

Placements24 in Bloemfontein is seeking a highly organized Retail Operations Manager to oversee store performance, optimize workflows, and drive profitability across the retail network. You will lead departments, implement operational strategies, and ensure exceptional customer service to meet sales targets.

The ideal candidate has proven leadership in retail, strong inventory and cash-handling knowledge, and the ability to analyze data and act on insights.

Qualifications

• Proven experience in retail operations management or similar leadership role.
• Strong knowledge of retail principles including inventory, sales, and service.
• Excellent leadership, communication and problem-solving skills.
• Ability to analyze data to drive improvements and cost controls.
• Experience with retail management software and systems.
• Willingness to travel within the Free State region and work flexible hours as needed.

Responsibilities

• Develop and implement strategies to improve store efficiency, productivity, and profitability.
• Oversee daily store operations including staffing, scheduling, inventory, and cash handling.
• Ensure adherence to policies, procedures and quality standards across locations.
• Manage budgets, control costs and identify cost-saving opportunities.
• Train and develop store staff to maintain high performance and service.
• Analyze sales performance and customer feedback to identify trends and actions.

Skills

Retail operations management

Leadership

Inventory management

Customer service

Data analysis

Retail software

Travel flexibility

Tools

Retail management software

Job description

Our client is seeking a highly organized and experienced Retail Operations Manager to oversee the efficient functioning of their stores in Bloemfontein . This role is critical for ensuring smooth day-to-day operations, optimizing workflows, and driving profitability across the retail environment. You will manage store performance, implement operational strategies, and lead teams to deliver exceptional customer service and achieve sales targets. The ideal candidate has a strong background in retail management and a proven ability to enhance operational efficiency and customer satisfaction within the Free State province.

Key Responsibilities

• Develop and implement operational strategies to improve store efficiency, productivity, and profitability.
• Oversee daily store operations, including staffing, scheduling, inventory management, and cash handling.
• Ensure adherence to company policies, procedures, and quality standards across all retail locations.
• Manage budgets, control costs, and identify opportunities for operational improvements and cost savings.
• Train, mentor, and develop store staff to ensure high performance and customer service standards.
• Analyze sales performance, operational metrics, and customer feedback to identify trends and implement corrective actions.

Requirements

• Proven experience in retail operations management or a similar leadership role.
• Strong understanding of retail business principles, including inventory management, sales, and customer service.
• Excellent leadership, communication, and problem-solving skills.
• Ability to analyze data and make informed decisions to drive operational improvements.
• Experience with retail management software and systems.
• Willingness to travel occasionally within the Free State region and work flexible hours as needed for Bloemfontein retail operations.

Benefits

• Competitive salary and performance-based incentives.
• Comprehensive benefits package, including health insurance and retirement contributions.
• Opportunities for career advancement and professional development.
• Employee discounts on a wide range of products.
• A dynamic and challenging work environment in the heart of Bloemfontein .