Retail Operations Coordinator (Remote)

Placements24; Cape Town; Hybrid; ZAR 350,000 - 520,000; Full time

Benefits offered by this job

Health insurance

Remote work

Paid time off

Professional development

Job summary

Placements24 is seeking a proactive Retail Operations Coordinator to support its retail network from a remote location in South Africa. You will act as liaison between head office and store teams, ensuring policies are followed and issues are addressed promptly, while juggling multiple priorities with excellent communication.

The role emphasizes coordinating scheduling, documentation, metrics tracking, and rollout of new systems across the network in a remote-first environment, with

Qualifications

• Previous experience in retail operations or store administration.
• Ability to communicate clearly with diverse teams.
• Proficiency with Microsoft Office and other operational software.

Responsibilities

• Coordinate store-level operational activities and scheduling.
• Serve as main contact for store managers for inquiries and support.
• Assist in implementing new policies across the retail network.
• Organize operational documentation, reports, and communications.
• Track key metrics and identify efficiency improvements.
• Support rollout of new technology remotely.

Skills

Organizational skills

Communication skills

Time management

Autonomy

Tools

Microsoft Office Suite

Job description

About the Role

Our client is seeking a proactive and organized Retail Operations Coordinator to support their retail network from a remote location. This role is vital for ensuring the smooth and efficient operation of stores by managing communication, coordinating resources, and assisting with various operational tasks. You will serve as a key liaison between the head office and the store teams, ensuring that operational procedures are followed and challenges are addressed promptly. The successful candidate will be adept at managing multiple priorities, possess excellent communication skills, and thrive in a dynamic, remote-first environment, contributing directly to the success of the retail outlets.

Key Responsibilities

• Coordinate store-level operational activities, including scheduling, task management, and compliance checks.
• Serve as the primary point of contact for store managers regarding operational inquiries and support needs.
• Assist in the implementation of new operational policies and procedures across the retail network.
• Manage and organize operational documentation, reports, and communications.
• Track and report on key operational metrics, identifying areas for improvement and efficiency gains.
• Support the rollout of new technology or systems within the retail stores remotely.

Requirements

• Previous experience in retail operations , store administration, or a related support role.
• Strong organizational and time management skills, with the ability to prioritize tasks effectively.
• Excellent written and verbal communication skills, with the ability to communicate clearly with diverse teams.
• Proficiency in using Microsoft Office Suite (Word, Excel, PowerPoint) and other operational software.
• Ability to work autonomously and manage responsibilities effectively in a remote work setup.
• A proactive approach to problem-solving and process improvement.

Benefits

• Competitive annual salary commensurate with experience.
• Fully remote position allowing for flexibility and work-life integration.
• Comprehensive health, dental, and vision insurance coverage.
• Paid time off and statutory holidays.
• Opportunities for professional growth and development within retail operations.