Retail Operations Admin & Risk Manager

Truworths; Wes-Kaap; On-site; ZAR 600,000 - 900,000; Full time

Job summary

Truworths is South Africa's leading fashion retailer seeking a Retail Operations Admin & Risk Manager based at the Cape Town head office. The role covers operational risk, safety, and support services across the store network, ensuring safe, compliant, and well-controlled store operations with strong governance and reporting.

The position requires managing risk-related services, budgets, and supplier relationships; leading a small team; and driving ad hoc reporting and projects to support

Qualifications

• Matric completed as a base requirement.
• Business Science or BCom degree required.
• 5 to 7 years’ admin and retail risk experience.
• Minimum 5 years of management experience.
• Retail experience is advantageous.
• Proficiency in MS Office and advanced Excel.
• Power BI reporting capabilities an advantage.
• Strong analytical skills.

Responsibilities

• Oversee EAS requirements for all stores.
• Lead Fire and Safety requirements for stores.
• Manage guarding contracts, performance and relationships.
• Oversee cleaning, pest and hygiene contracts and relationships.
• Coordinate CIT, alarm and CCTV needs.
• Lead a small team and ensure invoicing, journals and accruals are updated.
• Produce ad hoc financial and operational reports.
• Manage budgeting for risk requirements across stores.
• Oversee insurance requirements, supplier relationships and claims.
• Chair weekly and monthly operational meetings and steerco committees.
• Handle ad hoc operational projects.

Skills

Analytical skills

Leadership

MS Office

Analytics

Education

Business Science or BCom degree

Matric

Tools

MS Office

MS Excel

Power BI

Job description

Join South Africa's leading fashion retailer and become part of a business and team where consistency, expertise and long-term contribution matter. An opportunity exists for a Retail Operations Admin & Risk Manager.

The Retail Operations Admin & Risk Manager is responsible for the effective planning, execution, and governance of operational risk, safety, and support services across the retail store network. The role ensures that stores operate in a safe, compliant, cost-effective, and well-controlled environment through the management of risk-related services, supplier contracts, budgets, and operational reporting.

This position is based at our head office in Cape Town.

Key Responsibilities:

• Managing the EAS requirements for all stores
• Managing the annual Fire and Safety business requirements for all stores
• Managing the multiple operational Guarding requirements and guarding supplier contracts, performance and relationships
• Managing the multiple operational Cleaning requirements and cleaning supplier contracts, performance and relationships (including Pest and Hygiene)
• Managing the multiple operational Cash in Transit (CIT) requirements and supplier contracts, performance and relationships Coordinating business requirements for stores Alarming and CCTV
• Managing a small team to ensure that all store services are in place and that all service invoicing, journals and accruals are actioned and updated timeously
• Ad hoc business reporting related to financial results and operational metrics
• Managing the budgeting process for risk requirements for all stores (namely guarding, CIT, cleaning, hygiene, pest and fire contracts) Managing the operations Insurance requirements, supplier relationship and all claims
• Chairing weekly and monthly operational meetings and steerco committees
• Ad hoc operational projects

Qualifications and Experience:

• Matric
• Business Science or Bcom degree
• 5 to 7 years’ relevant admin and retail risk experience
• Minimum 5 years of management experience
• Retail experience an advantage
• MS office
• Excellent MS Excel skills an advantage
• Power BI reporting capabilities an advantage
• Excellent analytics skills

Truworths is committed to transformation and to providing equal employment opportunities in line with the Employment Equity Act.