Store Manager - Truworths Maponya Mall

Truworths; Soweto; On-site; ZAR 180,000 - 360,000; Full time

Job summary

Truworths in Soweto is seeking a self-motivated retail manager with proven experience to oversee daily store operations and drive performance. You will recruit, train and lead staff, manage stock, and maintain store presentation while ensuring excellent customer service and achievement of sales targets.

The role requires 3–5 years of fashion retail management experience, strong admin skills, and the ability to motivate a team in a fast-paced environment.

Qualifications

• Matric or equivalent qualification.
• 3–5 years’ experience in managing a fashion retail store.
• Proven track record in fashion retail store management.
• Excellent administration skills.
• Strong leadership and motivational skills.
• Customer service orientation.
• Sales-focused and target-driven.
• Excellent communication at all levels.
• Computer literacy (Excel, Word).

Responsibilities

• Day-to-day running of the store.
• Managing stock losses to keep shrinkage in line with targets.
• Drive turnover to meet daily, weekly, and monthly targets.
• Maintain the visual appeal of the store.
• Control expenses.
• Provide world-class customer service and meet customer needs.
• Recruitment, training, performance management and employee relations for staff.
• Conduct daily, weekly and monthly checklists.
• Ensure staff adhere to policies and procedures.
• Conduct hanger counts.
• Conduct spot checks at the service desk.
• Spot checks at the fitting rooms.

Skills

Store leadership

Customer service

Sales focus

Planning & org

Communication

Computer literacy

Education

Matric or equivalent qualification

Tools

Excel

Word

Job description

Job Description We are looking for a self-motivated individual with proven retail management experience and the ability to work within a fast-paced, ever-changing environment. Here is your opportunity to shine within a challenging role where you can grow your career, inspire and motivate others.

Key Responsibilities

Day-to-day running of the storeManaging stock losses to make sure shrinkage is in line with the Company targetDriving turnover to ensure daily, weekly and monthly targets are metMaintaining the visual appeal of the storeControlling expensesProvide world class customer service and ensure that customer needs are metEnsure recruitment, training, performance management and employee relations needs of staff are metConducting daily, weekly and monthly check listsMake sure that staff adhere to the policies and proceduresConduct and supervise hanger countsConducting regular spot checks at the service deskConduct spot checks at the fitting rooms

Qualifications and Experience

Qualification/s:Matric or equivalent qualificationExperience / Knowledge:3-5 years’ experience in managing a fashion retail storeProven track record in successfully managing a fashion retail store

Competencies Essential Competencies

Essential Competencies:Computer literate (Excel, Word)BehavioralExcellent administration skillsGood planning and organizational skillsStrong leadership and motivational skillsCustomer Service OrientatedSales focused and target drivenAbility to communicate effectively at all levels