Retail Manager

Eskort (Pty) Ltd; Durban; On-site; ZAR 350,000 - 480,000; Full time

Job summary

Eskort (Pty) Ltd is seeking a seasoned Store Manager with at least 5 years in retail leadership to oversee stock management, purchasing, staff, merchandising and store profitability. The role emphasizes perishable meat products, ERP and Meat Matrix systems, and strong customer service.

You will lead an administrative team, ensure HACCP and OHSA compliance, and drive stock control, ordering and merchandising to meet business goals in a fast-paced environment.

Qualifications

• English proficiency required (read, write, speak).
• Excellent verbal and written communication skills.
• Proficient in MS Office Suite.

Responsibilities

• Stock Management: ordering, follow-ups, deliveries and stock levels.
• Stock Receiving: capture stock in Meat Matrix; report shortfalls/damages.
• Stock controlling: daily stock reports, depletion reports, threshold management, shrinkage control.
• Housekeeping: HACCP standards, store cleanliness, OHSA compliance.
• Employee Management: recruitment, onboarding, training, performance and wellness.
• Store Organisation: attractive displays, promotions, shelf rearrangement, and non-moving items handling.
• Cash Management: daily cashups, loss minimisation, cash handling and safe control.
• Customer Service: high satisfaction, analyze complaints, improve customer experience.
• System Administration: manage staff clockings, Meat Matrix, CCTV, security.

Skills

English Proficiency

Communication

MS Office

Stock Management

Analytical skills

Education

Grade 12

Diploma/Degree in Retail or Business

Tools

ERP

Meat Matrix

Job description

JOB ROLE REQUIREMENTS

• QUALIFICATIONS
• EXPERIENCE
• KNOWLEDGE REQUIRED
• SKILLS REQUIRED
• Demonstratable analytical skills.

QUALIFICATIONS

• Grade 12
• Diploma/Degree in Retail or Business or related qualification will be advantageous

EXPERIENCE

• Minimum of 5 years’ experience working in a retail environment, ideally in a managerial or leadership level.

KNOWLEDGE REQUIRED

• Prior knowledge and experience in management of Inventory/stock, buying, staff, products merchandising, costs and profitability of the store.
• Knowledge of stock management systems like ERP, Meat Matrix, e.t.c.
• Knowledge and understanding of FMCG environment and related legislation.
• Management of perishable products with short shelf life especially in meat industry.
• Understanding of retail consumer behaviour and purchasing trends.
• Understading of the retail and meat market.

SKILLS REQUIRED

• English Proficiency (read, write and speak).
• Excellent verbal and written communication skills.
• Proficient in MS Office Suite.

• Stock Management

• Demonstratable analytical skills.

• Understanding of income statements, cash flows, stock management reporting, and all basic financial systems.
• Excellent interpersonal skills and ability to communicate effectively.
• Exceptional customer service and people management skills.
• Energetic and self-starter.

KEY PERFORMANCE AREAS (KPA’S)

1. Stock Management
   • Stock Ordering
   • Follow up on orders
   • Manage deliveries, delivery dates and stock upon arrival
   • Manage stock order volumes
2. Stock Receiving
   • Receive ordered stock
   • Report delivery shortfalls, and damages
   • Follow up on non-received stock
   • Capture received stock on Meat Matrix
3. Stock controlling
   • Daily stock levels reporting
   • Run stock depletion reports- cashiers
   • Balance off with stock receiving
   • Manage stock levels threshold
   • Manage stock shrinkage: stock losses/damages/dumpings
4. Housekeeping
   • Store cleanliness including, but not limited to all floors, bathrooms, office spaces, passageways, isles, packing areas, chillers, freezers, cashier till points and Deli (Hot Foods) area.
   • Always maintain high level of HACCP standards throughout the store.
   • Observe OHSA (Occupational Health and Safety) hazards and abide by the rules and resulations of the Act.
5. Employee Management
   • Employee Recruitment
   • Onboarding and Induction of new employees
   • Training and Development
   • Employee Relations (Discipline in the workplace)
   • Performance Management
   • Employee Wellness
   • Employee Motivation
6. Store Organisation
   • Display of products on the the shelf and create attravtive displays at key points in the store ex: check-out ques.
   • Be familiar with the merchandising material available from suppliers and ensure employees are familiar with all in-store (current) promotions.
   • Re-arrangement of store shelves and products
   • Managing of non-moving items and display areas
7. Cash Management
   • Manage and assist with daily cash ups.
   • Minimise cash losses.
   • Manage picking up and dropping off of cash in the store.
   • Manage cash on ATM.
   • Manage safety of cash movement within the store.
   • Manage and keep the safe secure and locked at all times.
8. Customer Service
   • Deliver excellent service to ensure high levels of customer satisfaction
   • Create a store that meets local needs by building an understanding of customer-product preferences.
   • Manage and analyse customer complaints to get insights for improvement of customer satisfaction
   • Be the custodian of customer experience and lead brand loyalty
   • Responding to customer complaints and comments promptly and accurately.
   • Scan and analyse customer environment, purchasing patterns and initiate activities that will influence customer behaviour including attracting new and retain existing customers
9. System Administration
   • Manage staff clockings via ERS.
   • Maintan and understand the system Meat Matrix.
   • Manage and maintain CCTV cameras.
   • Ensure availability of physical security guards in store.
   • Manage the alarm system internally.