Retail Front & Back Office Leader

Pepkor Lifestyle; Cape Town; On-site; ZAR 134,000 - 201,000; Full time

Job summary

Pepkor Lifestyle invites you to lead the Front and Back Office Supervisory team within the Incredible Connection brand in Cape Town. You will drive customer satisfaction, stock excellence, and compliant operations while developing your team and delivering practical retail leadership.

Join a dynamic retail group focused on value, performance, and positive social impact, with opportunities to grow and shape service standards across the store.

Qualifications

• Grade 12 Matric is required.
• Minimum of three years of proven experience in Retail Management.
• Retail leadership experience is preferred.

Responsibilities

• Customer Satisfaction: Implement customer retention strategies and ensure exceptional customer service that builds lasting relationships.
• Optimize Stock Management: Manage inventory effectively, minimize stock losses, and maintain optimal stock levels to meet sales demands.
• Ensure Compliance & Risk Management: Uphold company policies, industry regulations, and risk management practices to safeguard the business.
• Lead & Develop Your Team: Build a high-performing team, provide coaching and mentorship, and foster a positive and collaborative work environment.
• Manage Front and Back-Office Operations: Oversee cash handling, manage financial transactions accurately, and ensure operational efficiency.

Skills

Stock Management

Compliance & Risk Mgmt

Financial Acumen

Team Leadership

Change Management

Business Acumen

Administrative Skills

Judgement & Decisiveness

Customer Service

Talent Management

Resilience & Positivity

Diversity & Inclusion

Education

Grade 12 Matric qualification

Job description

Pepkor Lifestyle invites you to lead the Front and Back Office Supervisory team within the Incredible Connection brand in Cape Town. You will drive customer satisfaction, stock excellence, and compliant operations while developing your team and delivering practical retail leadership.

Join a dynamic retail group focused on value, performance, and positive social impact, with opportunities to grow and shape service standards across the store.