Front and Back Office Supervisor

Pepkor Lifestyle; Sandton; On-site; ZAR 180,000 - 320,000; Full time

Benefits offered by this job

Competitive benefits

Career development opportunities

Job summary

Pepkor Lifestyle is seeking a Front and Back Office Supervisor within Incredible Connection to lead a dynamic team and drive results. You will manage stock, ensure compliance, and develop talent while delivering exceptional customer service across both front and back-office operations.

The role emphasizes leadership, strategic thinking, and adaptability in a fast-paced retail environment, with a focus on achieving store profitability and customer satisfaction.

Qualifications

• Grade 12 Matric qualification.
• Minimum of three years of proven experience in Retail Management.
• Stock management strategies to control inventory and minimize losses.
• Compliance & risk management aligned with legislation.
• Financial acumen to manage cash flow and profitability.
• Team leadership to coach and develop staff.
• Change management to navigate transitions.
• Strong business acumen and administrative skills.
• Sound judgment and decisiveness in decision making.
• Excellent customer service.
• Talent management to grow performers.
• Resilience and positivity in challenging times.
• Commitment to diversity and inclusion.

Responsibilities

• Customer satisfaction: implement retention strategies and build relationships.
• Optimize stock management: maintain stock levels and minimize losses.
• Ensure compliance & risk management: follow policies and regulations.
• Lead & develop your team: coach, mentor, and foster collaboration.
• Manage front and back-office operations: oversee cash handling and transactions.

Skills

Stock management

Team leadership

Change management

Customer service

Business acumen

Administrative skills

Sound judgment

Decisiveness

Resilience

Diversity & inclusion

Talent management

Education

Grade 12 Matric

Job description

Why Choose Pepkor Lifestyle: Build a Thriving Career at the Forefront of Retail

Ready to lead a dynamic team and make a lasting impact? Join Pepkor Lifestyle as a Front and Back Office Supervisor within the Incredible Connection brand and step into a rewarding career that empowers you to drive results, unlock your potential, and make a difference.

Here’s What Sets Pepkor Lifestyle Apart

• Impactful Work: Deliver value to African consumers and contribute to the success of a leading retail organization.
• Diverse Opportunities: Explore a wide range of products, services, and growth prospects within the company.
• Innovative Environment: Embrace creativity, continuous improvement, and be part of a team that thrives on new ideas.
• Competitive Benefits: Enjoy competitive salaries, comprehensive benefits packages, and rewarding career development opportunities.
• Meaningful Contribution: Be part of a mission to make quality living accessible to all and contribute to positive social change.

Are you a passionate leader with the following qualifications and experience?

Qualifications

• Grade 12 Matric qualification
• Minimum of three years of proven experience in Retail Management.

Professional Expertise

• Stock Management: Implement robust strategies to control inventory levels, ensure optimal stock availability, and minimize losses.
• Compliance & Risk Management: Maintain strict adherence to relevant legislation and risk management standards to safeguard the business.
• Financial Acumen: Manage cash flow effectively, oversee financial transactions with accuracy, and maintain a keen eye on profitability.
• Team Leadership: Lead, motivate, and develop your team, fostering a positive, collaborative, and performance-driven work environment.
• Change Management: Adapt and thrive in dynamic environments, leading your team through transitions with clarity and guidance.

We are seeking a candidate who possesses the following qualities:

• Strong Business Acumen: Leverage strategic thinking and problem-solving skills to drive growth and make informed decisions.
• Strong Administrative Skills.
• Sound Judgment & Decisiveness: Make clear and confident decisions that benefit both the team and the organisation.
• Effective and Exceptional Customer Service.
• Talent Management: Identify, develop, and empower top performers to achieve their full potential.
• Resilience & Positivity: Maintain a positive outlook, persevere through challenges, and inspire your team to do the same.
• Diversity & Inclusion Champion: Foster a culture that values and embraces the contributions of everyone.

What will you be doing?

• Customer Satisfaction: Implement customer retention strategies and ensure exceptional customer service that builds lasting relationships.
• Optimize Stock Management: Manage inventory effectively, minimize stock losses, and maintain optimal stock levels to meet sales demands.
• Ensure Compliance & Risk Management: Uphold company policies, industry regulations, and risk management practices to safeguard the business.
• Lead & Develop Your Team: Build a high-performing team, provide coaching and mentorship, and foster a positive and collaborative work environment.
• Manage Front and Back-Office Operations: Oversee cash handling, manage financial transactions accurately, and ensure operational efficiency.

Ready to embark on a rewarding career journey? Join Pepkor Lifestyle and make a difference!