Retail Floor Supervisor - Electronics Store

Placements24; Polokwane; Hybrid; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Competitive salary

Career growth

Employee discounts

Training program

Tech environment

Team collaboration

Job summary

Placements24 in Polokwane is seeking a dynamic Retail Floor Supervisor to oversee daily operations at our busy electronics store. You will lead a team of sales associates, ensure top-tier customer service, manage floor presentation, and drive sales targets in a fast-paced retail environment.

The role requires proven leadership, strong product knowledge, and excellent communication. Hybrid work arrangement applies, with on-site supervision and potential remote admin tasks.

Qualifications

• Experience supervising a retail sales floor, preferably electronics.
• Proven ability to motivate a sales team to hit targets.
• Excellent customer service and problem-solving skills.
• Hybrid work environment experience preferred.
• Reside in or commute to Polokwane.

Responsibilities

• Supervise and direct the daily activities of the sales floor team.
• Ensure exceptional customer service is provided at all times, resolving escalated customer issues.
• Drive sales performance by motivating the team, monitoring targets, and implementing sales strategies.
• Train and develop sales associates on product knowledge, sales techniques, and customer service standards.
• Manage inventory levels, oversee stock takes, and ensure accurate merchandising.
• Maintain store presentation and visual merchandising standards according to company guidelines.
• Ensure compliance with all company policies, procedures, and health and safety regulations.
• Assist with opening and closing procedures as required.
• Contribute to a positive and productive work environment.

Skills

Leadership

Customer service

Retail sales

Communication

Tools

POS systems

Retail software

Job description

About the Role

Our client, a leading electronics retailer, is seeking a dynamic and experienced Retail Floor Supervisor to oversee daily operations at their bustling store in Polokwane, Limpopo. This role is critical in ensuring exceptional customer service, driving sales performance, and leading a team of sales associates. You will be responsible for managing floor operations, resolving customer queries, training staff, and maintaining visual merchandising standards. The ideal candidate possesses strong leadership qualities, a passion for technology, and a proven ability to motivate teams and achieve targets. This is an excellent opportunity to advance your retail career in Polokwane, working with the latest technology products and contributing to the success of a well-established brand. You will be instrumental in creating a positive shopping environment that encourages customer engagement and loyalty.

Key Responsibilities

• Supervise and direct the daily activities of the sales floor team.
• Ensure exceptional customer service is provided at all times, resolving escalated customer issues.
• Drive sales performance by motivating the team, monitoring targets, and implementing sales strategies.
• Train and develop sales associates on product knowledge, sales techniques, and customer service standards.
• Manage inventory levels, oversee stock takes, and ensure accurate merchandising.
• Maintain store presentation and visual merchandising standards according to company guidelines.
• Ensure compliance with all company policies, procedures, and health and safety regulations.
• Assist with opening and closing procedures as required.
• Contribute to a positive and productive work environment.

Requirements

• Previous experience in a supervisory or team lead role within retail, preferably in electronics.
• Demonstrated ability to lead and motivate a sales team to achieve targets.
• Strong understanding of electronics products and the retail technology market.
• Excellent customer service, communication, and problem-solving skills.
• Ability to work effectively in a Hybrid environment, balancing on-site supervision with potential remote administrative tasks.
• Proficiency in using point-of-sale (POS) systems and retail management software.
• Flexible availability, including weekends and public holidays.
• A proactive and results-oriented approach.
• Reside in or be able to commute to Polokwane regularly.

Benefits

• Competitive salary and performance-based incentives.
• Opportunities for career growth and development within the retail sector.
• Generous employee discounts on a wide range of electronic products.
• Comprehensive training on products and sales techniques.
• Work in a dynamic and technologically advanced retail environment in Polokwane.
• Be part of a supportive and collaborative team.
• Gain valuable leadership experience.