Retail Customer Service Representative

Placements24; Randburg; Hybrid; ZAR 120,000 - 180,000; Full time

Benefits offered by this job

Performance bonuses

Fully remote

Health and dental benefits

Training opportunities

Collaborative remote team

Job summary

Placements24 is seeking a friendly Retail Customer Service Representative to join our fully remote team. You will handle inquiries via phone, email, and live chat, guide purchasing decisions, and ensure a positive brand experience for every customer.

You'll manage orders and returns, document interactions in the CRM, and escalate complex issues as needed. A strong communicator with patience and reliability will thrive in this remote role with flexible hours.

Qualifications

• Experience in customer service in retail or e-commerce.
• Excellent communication and interpersonal skills.
• Proficiency with CRM tools.
• Ability to work independently in a remote setup.
• Strong problem-solving and patient demeanor.
• High school diploma; college degree is a plus.

Responsibilities

• Respond to customer inquiries and resolve issues via phone, email, and live chat in a timely and professional manner.
• Provide detailed product information and assist customers with purchasing decisions.
• Process orders, returns, and exchanges accurately.
• Document customer interactions and feedback in the CRM system.
• Escalate complex issues to appropriate departments when necessary.
• Maintain a high level of customer satisfaction and loyalty.

Skills

Communication

Interpersonal skills

Time management

Problem solving

Education

High school diploma or equivalent

Tools

CRM software

Job description

About the Role

Our client is searching for a friendly, empathetic, and highly efficient Retail Customer Service Representative to join their fully remote team. This role is the primary point of contact for customers, handling inquiries, resolving issues, and ensuring a positive brand experience. You will manage customer interactions via phone, email, and chat, providing support for orders, products, and general inquiries. This is an excellent opportunity for a customer-focused individual to work from home and make a tangible difference in customer satisfaction and loyalty.

Key Responsibilities

• Respond to customer inquiries and resolve issues via phone, email, and live chat in a timely and professional manner.
• Provide detailed product information and assist customers with purchasing decisions.
• Process orders, returns, and exchanges accurately.
• Document customer interactions and feedback in the CRM system.
• Escalate complex issues to appropriate departments when necessary.
• Maintain a high level of customer satisfaction and loyalty.

Requirements

• Proven experience as a Customer Service Representative , preferably in a retail or e-commerce setting.
• Excellent communication, listening, and interpersonal skills.
• Proficiency with CRM software and customer support tools.
• Ability to work independently and manage time effectively in a remote environment.
• Strong problem-solving skills and a patient demeanor.
• High school diploma or equivalent; college degree is a plus.

Benefits

• Competitive salary and potential for performance bonuses.
• Fully remote work arrangement with flexible hours.
• Comprehensive benefits package including health and dental.
• Opportunities for training and skill enhancement in customer relations.
• A supportive remote team environment focused on collaboration.