Retail Customer Experience Associate

AngelCare; Pietermaritzburg; On-site; ZAR 90,000 - 120,000; Full time

Job summary

Msuez Uk is seeking a Shop Assistant to help operate a retail store efficiently with a focus on customer service. You will greet customers, assist with queries, process transactions, and help maintain an inviting shopping environment.

The role emphasizes strong organizational skills, teamwork, and the ability to manage inventory and merchandising tasks while delivering outstanding service to shoppers.

Qualifications

• High school diploma or equivalent.
• Previous retail or customer service experience preferred.
• Excellent communication and interpersonal skills.
• Strong organisational and time management skills.
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
• Basic math skills and proficiency in operating a cash register.
• Knowledge of inventory management and merchandising techniques is a plus.
• Flexibility to work weekends and holidays as needed.

Responsibilities

• Greet and assist customers in a friendly and professional manner.
• Answer customer questions and provide product information.
• Process transactions accurately and efficiently.
• Maintain a clean, organised, and visually appealing store.
• Receive and stock merchandise, ensuring proper pricing and placement.
• Monitor inventory levels and assist with ordering and restocking products.
• Collaborate with team members to achieve sales goals and provide excellent customer service.
• Handle customer complaints and resolve issues in a timely and professional manner.
• Follow company policies and procedures, including cash handling and loss prevention protocols.
• Assist with store opening and closing procedures as needed.

Job description

Msuez Uk is seeking a Shop Assistant to help operate a retail store efficiently with a focus on customer service. You will greet customers, assist with queries, process transactions, and help maintain an inviting shopping environment.

The role emphasizes strong organizational skills, teamwork, and the ability to manage inventory and merchandising tasks while delivering outstanding service to shoppers.