Retail Cashier & Customer Service Pro

Clicks Group Limited; Mossel Bay; On-site; ZAR 100,000 - 145,000; Full time

Job summary

Clicks Group in Mossel Bay seeks a permanent retail associate to deliver service excellence through efficient POS operations, accurate cash handling, and merchandising in store that creates a positive customer experience.

You will promote the Clicks clubcard, enroll new members to hit targets, highlight promotions to boost sales, and provide friendly, professional service while maintaining store standards and staying informed about products, ranges, and events.

Qualifications

• Basic maths calculations
• Retail/FMCG background and understanding of merchandising and promotions principles
• Understanding of stock management procedures
• Knowledge of customer service excellence

Responsibilities

• To efficiently execute all operational activities at the point of sale in a timely and efficient manner.
• To maintain high levels of accuracy when scanning merchandise and collecting payment for goods purchased, including actioning clubcard rewards.
• To ensure the safe handling of cash at all times.
• To proactively promote the Clicks' clubcard and to enroll new clubcard members in order to achieve the clubcard participation targets.
• To make customers aware of promotions in order to positively affect sales and to ensure customers "feel good and pay less".
• To deliver superior customer service by acting as a brand ambassador, being visible and offering a friendly and professional service.
• To efficiently execute and maintain all merchandising and general housekeeping duties according to store and visual merchandise standards.
• To support the Group’s vision to be the customer’s first choice health and beauty retailer by living and driving the company values.
• To maintain updated knowledge on products, ranges, promotions and events in order to provide the correct information to customers at all times.

Education

Grade 12 Maths & English

Job description

Clicks Group in Mossel Bay seeks a permanent retail associate to deliver service excellence through efficient POS operations, accurate cash handling, and merchandising in store that creates a positive customer experience.

You will promote the Clicks clubcard, enroll new members to hit targets, highlight promotions to boost sales, and provide friendly, professional service while maintaining store standards and staying informed about products, ranges, and events.