Retail Branch Sales & Service Leader

Sanlam; East London; On-site; ZAR 480,000 - 720,000; Full time

Job summary

Sanlam Developing Markets (SDM) is seeking a senior Sales & Service leader to drive strategy, branch sales, and operational effectiveness in the Eastern Cape region. You will lead people, manage risk, and report monthly on performance while fostering stakeholder engagement.

The role requires 5+ years in the financial sector with leadership experience, FAIS qualifications, and strong customer service focus. A CPD mindset and compliance culture are essential.

Qualifications

• Matric (Grade 12) is required.
• Passed FAIS RE5 and RE1.
• 120 Wealth Management credits OR FSCA-recognised qualification.
• Class of Business compliant per product category (annual).
• CPD compliant; meet fit and proper requirements.

Responsibilities

• Strategy development and business planning
• Retail Branch Sales delivery
• Activations
• Sales and operational effectiveness
• Establish and drive a service culture
• Compliance, quality and risk management
• People management
• Monthly planning and reporting
• Stakeholder engagement

Skills

People management

Sales

Customer service

Stakeholder engagement

Education

Matric (Grade 12)

FAIS RE5 and RE1

Wealth Management credits or FSCA qualification

Class of Business compliant per product category

CPD compliant and fit & proper

Job description

Sanlam Developing Markets (SDM) is seeking a senior Sales & Service leader to drive strategy, branch sales, and operational effectiveness in the Eastern Cape region. You will lead people, manage risk, and report monthly on performance while fostering stakeholder engagement.

The role requires 5+ years in the financial sector with leadership experience, FAIS qualifications, and strong customer service focus. A CPD mindset and compliance culture are essential.