Retail Assistant Store Manager

Headhunters; Gauteng; On-site; ZAR 201,000 - 312,000; Full time

Job summary

Headhunters in Gauteng is seeking a Store Administrator with solid experience in large retail groups to manage stock, cash office, reporting, and customer service. The role requires Matric and a 3-year admin or financial qualification, plus 1–2 years in store retail admin or management.

You will oversee inventory, loyalty signups, budget control, HR-related processes, and team development while ensuring compliance with policies and safety.

Qualifications

• Matric / Grade 12.
• Financial / Administration Diploma or equivalent 3-year qualification (advantageous).
• Minimum of 1–2 years’ experience in store retail administration or management.
• Experience across stock management, cash office, reporting, expense control, and customer service.
• Human Resources exposure will be an advantage.
• Proficiency in MS Office (Word, Excel, PowerPoint, Outlook).
• Experience with SAP / Unisolv / SuccessFactors is an advantage.
• Driver's license and own reliable transport is essential.

Responsibilities

• Store Inventory: Manage and report on all store inventory counts, including planning, investigation, and implementation.
• Customer Service: Ensure above-expectation customer service at all times and oversee loyalty signups.
• Cash Office and Cashiers: Manage all store cash resources, takings, floats, and banking procedures.
• Receiving and Capturing: Oversee goods receiving, returns, and credits.
• Store Profitability: Assist in preparing and maintaining the store budget and control expenses.
• Store Administration: Disseminate information between store and departments; support audits.
• Team Management: Oversee HR processes and staff development; mentor and train team.
• General: Ensure compliance with policies, health and safety regulations.

Skills

MS Office

Customer service

Education

Matric / Grade 12

Financial / Administration Diploma

Tools

SAP

Unisolv

SuccessFactors

Job description

Candidates must have prior work experience within major retail or wholesale groups, including:

• Spar
• Shoprite
• Checkers
• Makro
• Boxer Stores
• Game
• Builders

Requirements

• Matric / Grade 12.
• Financial / Administration Diploma or equivalent 3-year qualification (advantageous).
• Minimum of 1–2 years’ experience in store retail administration or management.
• Experience across stock management, cash office, reporting, expense control, and customer service.
• Human Resources exposure will be an advantage.
• Proficiency in MS Office (Word, Excel, PowerPoint, Outlook).
• Experience with SAP / Unisolv / SuccessFactors is an advantage.
• Driver's license and own reliable transport is essential.

Responsibilities and expectations but not limited to:

Store Inventory:

• Manage and report on all store inventory counts, including planning, investigation, and implementation.
• Investigate and rectify negative GP values, dormant stock, and stock discrepancies.
• Ensure physical stock matches SAP inventory ledger.
• Manage shrinkage, consumables, and goods in transit within store targets.

Customer Service:

• Ensure above-expectation customer service at all times.
• Oversee customer request system and loyalty programme signups.
• Ensure accurate processing of loyalty points and prompt resolution of queries.

Cash Office and Cashiers:

• Manage all store cash resources, takings, floats, and banking in compliance with procedures.
• Investigate tender discrepancies, returns, and auto receipts.
• Ensure transaction accuracy, completeness, and internal control compliance.
• Monitor cashier productivity, service levels, and overtime spend.
• Oversee daily reconciliation, run-end signoffs, and collections procedures.

Receiving and Capturing:

• Oversee goods receiving, returns, and credits.
• Ensure accuracy and completeness of branch transactions.
• Maintain transaction integrity in compliance with internal controls.

Store Profitability:

• Assist in preparing and maintaining the store budget.
• Control and monitor expense-related items within budget.
• Ensure monthly adjustment of stock to correct GL accounts.
• Report on expense-related items to store management.

Store Administration:

• Disseminate and report information between store and departments to align goals.
• Support and facilitate audits.
• Assist the Store Manager with operational duties to optimise store efficiency.
• Drive continuous improvement initiatives within direct areas of responsibility.
• Ensure compliance with deadlines and policies.

Team Management:

• Manage HR processes, submissions, and documentation.
• Oversee workforce management systems (e.g., KRONOS).
• Implement performance management and staff development plans.
• Mentor, train, and develop team members for growth.

General:

• Maintain housekeeping and hygiene standards.
• Adhere to all policies, SOPs, and health and safety regulations.
• Ensure professional conduct, uniform, and personal appearance at all times.

Please be advised that if you do not receive a response within two weeks of applying, you may consider your application unsuccessful.