Retail Account Specialist

Salt Digital Recruitment; Johannesburg; On-site; ZAR 320,000 - 520,000; Full time

Benefits offered by this job

Exposure to leading retail accounts

Hands-on experience across sales, MER,

Job summary

Salt Digital Recruitment is seeking a proactive In-House Account Specialist for a dynamic retail-focused organisation to manage key retail accounts, monitor performance, and drive compliance and store execution.

The role requires strong analytical skills, Excel proficiency, and the ability to collaborate with stores, field merchandisers, and sales management to optimise product performance and replenish stock.

Qualifications

• Postgraduate degree in Business, Marketing, Retail Management, or related field.
• Strong analytical and problem-solving abilities.
• Excellent communication and interpersonal skills.
• Proficiency in Excel and data tracking tools.

Responsibilities

• Monitor store performance through photographs, sales reports, and stock data.
• Issue replenishment purchase orders based on sales trends and stock levels.
• Address merchandising gaps and stock inconsistencies with field teams and sales managers.
• Maintain import tracking sheets and monitor delivery timelines.
• Ensure timely and complete stock receipt across assigned accounts.
• Follow up on merchandising calls to uphold store standards.
• Compile daily and weekly reports on sales, replenishment, and store execution.
• Present insights and recommendations to management.
• Escalate supply chain or compliance issues as needed.
• Conduct store visits to audit merchandising execution and build retailer relationships.
• Provide feedback and guidance to store staff and field merchandisers.

Skills

Analytical skills

Communication skills

Interpersonal skills

Self-motivated

Team collaboration

Education

Postgraduate degree in Business/Marketing/Retail Management or related field

Tools

MS Excel

Pivot tables

Data reporting tools

Job description

Role Overview

Role Overview A dynamic retail-focused organisation is seeking a proactive and detail-oriented In-House Account Specialist to manage key retail accounts and support national sales operations. This role is ideal for someone with strong analytical skills, a hands-on approach, and a passion for driving performance across merchandising, replenishment, and store execution. You will serve as the central link between stores, field merchandisers, and sales management-ensuring optimal product performance, compliance, and operational efficiency.

Key Responsibilities

• Monitor store performance through photographs, sales reports, and stock data.
• Issue replenishment purchase orders based on sales trends and stock levels.
• Address merchandising gaps and stock inconsistencies with field teams and sales managers.
• Maintain import tracking sheets and monitor delivery timelines.
• Ensure timely and complete stock receipt across assigned accounts.
• Follow up on merchandising calls to uphold store standards.
• Compile daily and weekly reports on sales, replenishment, and store execution.
• Present insights and recommendations to management.
• Escalate supply chain or compliance issues as needed.
• Conduct store visits to audit merchandising execution and build retailer relationships.
• Provide feedback and guidance to store staff and field merchandisers.

Experience

• Postgraduate degree in Business, Marketing, Retail Management, or related field; orMinimum of 2 years' experience in sales or account management.
• Prior experience in retail or FMCG is advantageous.
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal abilities.
• Proficiency in MS Excel (pivot tables, reporting) and data tracking tools.
• Highly organised with the ability to manage multiple accounts.
• Self-motivated and capable of working independently and within a team.
• Valid driver's license and willingness to travel for store visits.
• Ability to work under pressure and meet deadlines in a fast-paced environment.

What's on Offer

• Exposure to leading retail accounts in a growing business.
• Hands-on experience across sales, merchandising, and supply chain operations.
• Supportive work environment with opportunities for professional development.