Restaurant Manager

HotelJobs; Franschhoek; On-site; ZAR 180,000 - 240,000; Full time

Job summary

HotelJobs in Franschhoek is seeking a dynamic restaurant supervisor to lead a luxury dining team. You will ensure top-tier service, oversee shifts, coordinate with the Head Chef and Hotel Manager, and help shape seasonal menus and events.

The role requires at least 3 years in a supervisory role within a fine dining or 5-star hotel setting, strong knowledge of service standards, and proficiency with restaurant POS systems. Matric is required; wine certification is a plus.

Qualifications

• Minimum 3 years of supervisory experience in fine dining or a 5-star hotel.
• Excellent knowledge of food and beverage service standards.
• Proficiency in restaurant POS systems.

Responsibilities

• Review the day sheet at shift start and brief servers on guest movements and dietary requirements.
• Ensure opening/closing procedures are followed and daily shift tasks completed.
• Prepare and supervise mise-en-place for each meal period, including room service orders.
• Greet and assist guests according to service standards.
• Manage table allocations for guest satisfaction and balance across stations.
• Coordinate with Head Chef and Hotel Manager on menus, wine lists and daily operations.
• Attend meetings and training courses as required.
• Monitor staff performance and ensure compliance with standards and protocols.
• Identify training needs and support staff development.
• Conduct disciplinary discussions with underperforming staff with HR support.
• Oversee stock counts and submit to stores timely.
• Monitor punctuality/absences and update PRP/ESS records.
• Ensure shifts are adequately staffed and assist with scheduling.
• Operate POS systems and manage end-of-day procedures and settlements.
• Report monthly budgets during MIS meetings and address finance queries.
• Contribute ideas for seasonal menus, events and occasions.
• Conduct pre/post inspections of venues and group bookings.

Education

Matric Certificate

Wine course certification advantageous

Tools

Restaurant POS systems

Job description

Location: Franschhoek

About

A luxury hospitality portfolio known for sophisticated escapes and unique guest experiences offers dynamic career opportunities to positive, vibrant, and energetic individuals.

Main Responsibilities

• Review the day sheet at the beginning of each shift and brief servers on guest movements, special occasions, and dietary requirements.
• Ensure opening and closing procedures are followed precisely and that daily shift procedures are completed.
• Prepare and supervise mise-en-place for each meal period, including room service orders.
• Greet and assist guests according to established service standards.
• Manage table allocations efficiently, ensuring guest satisfaction and balanced distribution across restaurant stations.
• Coordinate with the Head Chef, Hotel Manager, and Group Operations Manager to ensure menus and wine lists are up to date and communicate daily operations and guest feedback.
• Attend meetings and training courses as required.
• Monitor performance of restaurant team members, ensuring compliance with standards and protocols.
• Continuously assess and support staff development, identifying training and improvement areas.
• In collaboration with Human Resources, conduct disciplinary discussions with underperforming team members where retraining and coaching have not achieved desired results.
• Oversee stock count procedures and ensure timely submission to the stores department.
• Monitor staff punctuality and absenteeism and maintain accurate records on PRP/ESS systems.
• Ensure shifts are adequately staffed and assist with shift scheduling when necessary.
• Operate restaurant POS systems and manage end-of-day procedures, including guest settlements, voids, discounts, corrections, cash-ups, and adjustments.
• Report on monthly expenditure budgets during MIS meetings and address Finance Department queries related to revenue and expenses.
• Contribute to new ideas, concepts, and themes for seasonal menus, events, and special occasions.
• Conduct pre- and post-inspections of conference venues, private dinners, braais, and picnic setups.
• Coordinate arrangements for group bookings and ensure internal function sheets are prepared and distributed accordingly.
• Report and address all potential and actual hazards immediately.

Experience and Skills

• 3 years’ experience in a supervisory role within a fine dining or 5-star hotel restaurant or hospitality environment
• Excellent knowledge of food and beverage service standards
• Proficiency in restaurant POS systems

Inherent Requirements

• Matric Certificate
• Wine course certification advantageous
• Strong attention to detail
• Problem-solving abilities
• Ability to work under pressure with strong time management skills
• Preference given to candidates from Franschhoek and neighbouring areas