Restaurant Platform Support Specialist

Dineplan; Cape Town; On-site; ZAR 360,000 - 540,000; Full time

Job summary

Dineplan is seeking a customer support specialist to be the first point of contact for restaurant partners and diners using our reservation platform. You’ll resolve issues via email, phone and WhatsApp, translate technical details into practical guidance, and help clients extract real value from the platform.

You will own your queue, become a product expert on bookings, configurations and reporting, and work with a small, dedicated team to ensure clear solutions and friendly service daily.

Qualifications

• 2+ years in customer support, hospitality, or another client-facing role.
• Strong written and verbal communication in English.
• Confidence and professionalism on the phone.
• The ability to explain technical things in plain, accessible language.
• Strong organisational skills and attention to detail.
• Experience supporting both business and consumer customers.

Responsibilities

• Support our clients across email, inbound and outbound phone, and WhatsApp.
• Own your queue, prioritising against response targets and ensuring full resolution.
• Become a product expert on bookings, account configuration, availability and seating rules, widget behaviour, integrations and reporting.
• Troubleshoot properly; reproduce the issue, find the root cause, and guide the client through the fix.
• Escalate well to our Technical Support Lead with full context.
• Help clients get more from the platform, suggesting features and settings.
• Spot early signals of frustrated clients and flag them with context.
• Handle day-to-day operational tasks; voucher builds, specials loading, trading hours, listing updates, keep records in HubSpot.

Skills

Customer support experience

English communication

Phone professionalism

Problem solving

Organisational skills

Tools

HubSpot

CRM tools

Job description

Dineplan is seeking a customer support specialist to be the first point of contact for restaurant partners and diners using our reservation platform. You’ll resolve issues via email, phone and WhatsApp, translate technical details into practical guidance, and help clients extract real value from the platform.

You will own your queue, become a product expert on bookings, configurations and reporting, and work with a small, dedicated team to ensure clear solutions and friendly service daily.