Restaurant Operations Lead | Drive Service & Profitability

Pedros Chicken; Wes-Kaap; On-site; ZAR 279,000 - 390,600; Full time

Job summary

A leading fast-food chain in South Africa is seeking an experienced restaurant manager to oversee operations and ensure high-quality service. Responsibilities include managing staff, maintaining customer satisfaction, and optimizing profitability. The ideal candidate will have a minimum of 3 years in fast-food service, excellent management skills, and be able to address customer complaints effectively. This role focuses on both staff development and operational excellence, offering a dynamic work environment.

Qualifications

• Minimum 3 years related experience in restaurant or fast-food service.
• Excellent organizational and management skills.
• Strong customer service and verbal communication skills.

Responsibilities

• Oversee overall operation of the restaurant/take-away.
• Ensure quality standards of food and compliance with SOPs.
• Manage stock control, purchasing, and orders.
• Handle customer complaints and maintain service levels.
• Maximize profitability and meet sales targets.
• Manage staff including training and performance evaluation.

Skills

Restaurant and Fast-Food Service experience

GAAP experience

Management skills

Organizational skills

Customer service skills

Problem-solving skills

Job description

A leading fast-food chain in South Africa is seeking an experienced restaurant manager to oversee operations and ensure high-quality service. Responsibilities include managing staff, maintaining customer satisfaction, and optimizing profitability. The ideal candidate will have a minimum of 3 years in fast-food service, excellent management skills, and be able to address customer complaints effectively. This role focuses on both staff development and operational excellence, offering a dynamic work environment.