Restaurant Operations & Guest Experience Leader

HotelJobs; Emfuleni Local Municipality; On-site; ZAR 260,000 - 380,000; Full time

Job summary

Anna’s Kitchen in Gauteng is seeking an experienced Restaurant Manager who thrives in a fast-paced hospitality environment and is passionate about delivering outstanding service.

Lead and develop high-performing teams, oversee daily restaurant operations, ensure food safety and quality, and drive guest satisfaction with meticulous attention to detail.

This hands-on role requires strong leadership, excellent communication, and flexibility to work weekends and holidays.

Qualifications

• 5+ years’ experience managing a busy restaurant.

Responsibilities

• Lead and motivate the restaurant team to deliver exceptional guest service every day.
• Oversee the daily operations of the restaurant, ensuring seamless and efficient service.
• Maintain the highest standards of food quality, cleanliness, presentation, and customer satisfaction.
• Recruit; train, coach, and develop staff to achieve operational excellence.
• Manage staff scheduling, attendance, and overall team performance.
• Monitor stock levels, place orders, and control inventory to minimize waste.
• Ensure compliance with health, safety, and food hygiene regulations.
• Handle guest feedback professionally and resolve concerns with confidence and care.
• Work closely with the kitchen and management teams to ensure smooth day-to-day operations.
• Monitor financial performance, control costs, and maximize profitability while maintaining service excellence.

Skills

Leadership

Communication

Organization

Problem solving

Decision making

Calm under pressure

POS systems

MS Office

Team development

Education

Hospitality qualification

Tools

POS systems

MS Office

Job description

Anna’s Kitchen in Gauteng is seeking an experienced Restaurant Manager who thrives in a fast-paced hospitality environment and is passionate about delivering outstanding service.

Lead and develop high-performing teams, oversee daily restaurant operations, ensure food safety and quality, and drive guest satisfaction with meticulous attention to detail.

This hands-on role requires strong leadership, excellent communication, and flexibility to work weekends and holidays.