Restaurant Manager (Succession Pathway) | Heiderand

Trade On SA

Mossel Bay

On-site

ZAR 420,000 - 540,000

Full time

14 days+

Application generator

An application made for this job — a tailored resume and cover letter that speak straight to the posting.

Get past ATS filters

Benefits offered by this job

Transparent career pathway from Traine

Structured training and certification

Growth across multiple locations

Job summary

Trade On SA is seeking a Restaurant Manager to drive operational excellence across a multi-site group. You will lead shifts, manage costs, and develop a high-performing team aligned with CHAMPS standards.

Initial training occurs at a designated location with progression to full RM responsibilities upon successful completion of assessments. Mobility within the region is required.

Qualifications

Minimum: Grade 12 / Matric
Essential: 1-2 years supervisory experience with proven ability to lead large teams and manage multiple shifts
Passion for coaching, mentoring, and succession planning to foster growth and leadership within your teams
Ability to interpret and act on P&L statements, manage budgets, control labour, food costs, and other controllables
Proficient with MS Outlook with the ability to use MS Office tools (Word, Excel and PowerPoint) at beginner level
Good understanding of CHAMPS, food safety, health & safety compliance, and operational excellence in a high-volume environment
Good numeracy and problem-solving skills with the ability to interpret and act on reports
Willingness to work shifts, evenings, weekends and public holidays in line with business needs
Flexibility to work at any Restaurant within region based on business needs

Responsibilities

Building People Capability by training, developing, and coaching team members to strengthen skills and performance.
Providing regular coaching, constructive feedback, and recognition to maintain high performance standards.
Leading by example, acting as a visible role model on the floor and fostering a culture of respect, teamwork, and accountability.
Ensuring CHAMPS standards are met; coaching shifts to meet customer satisfaction targets; forecasting and scheduling to balance staffing costs.
Ensuring compliance with safety, health and hygiene requirements for employees and customers.
Addressing customer complaints promptly with professionalism and escalating unresolved matters to the RGM.
Maintaining a clean, welcoming restaurant environment at all times.
Managing day-to-day operations to drive sales growth, efficiency, and profitability.
Controlling food, packaging, and staffing costs in line with budgets and targets.
Monitoring sales, inventory and controllable expenses; reporting on margins.
Executing marketing initiatives to boost sales and community engagement.
Ensuring equipment and facilities meet brand standards and reporting maintenance needs promptly.
Leading the region-wide operation with a focus on guest experience and efficient service.

Skills

Supervisory experience

Coaching & mentoring

P&L understanding

Budget management

MS Office proficiency

CHAMPS knowledge

Customer service

Time management

Shift flexibility

Education

Grade 12 / Matric

Job description

Location: Garden Route (South Cape)

Initial Deployment: KFC Heiderand (Initial Training at Heiderand )

Future Scope: Heiderand, Kwanonqaba, George, Oudshoorn, Plettenbergbaai

Overall Purpose of the Position

The purpose of this role is to deliver operational excellence through CHAMPS (Cleanliness, Hospitality, Accuracy, Maintenance, Product, Speed of Service), while developing and motivating team members to ensure customer satisfaction, strong employee engagement, and sustainable restaurant performance. The Restaurant Manager (RM) supports the Restaurant General Manager (RGM) by managing shifts, controlling costs, ensuring compliance, and leading the restaurant team in line with company policies and standards.

This role forms part of a structured succession pathway, starting with a supervised training phase at KFC Heiderand before assuming full RM responsibilities. Successful progression depends on passing all required training modules and certification assessments.

Key Performance Areas (KPAs) & Responsibilities include, but not limited to

Build People Capability

Supporting the training, development, and coaching of Team Members to strengthen skills, performance, and long-term growth.
Providing regular coaching, constructive feedback, and recognition to maintain high performance standards.
Leading by example, acting as a visible role model on the floor and fostering a culture of respect, teamwork, and accountability.

Performance Indicators: Employee Engagement Score, Bench Strength & Internal Promotions & Training Completion & Certification

Deliver a Consistent Customer Experience

Ensuring all employees deliver on CHAMPS standards, consistently exceeding customer expectations.
Monitoring and coaching performance for each shift to ensure customer satisfaction targets are met and issues are resolved effectively.
Forecasting, scheduling, and allocating staff efficiently to balance staffing costs while meeting business needs.
Ensuring compliance with safety, health, and hygiene requirements, protecting employees, customers, and company assets.
Driving a customer-first culture by addressing complaints promptly with professionalism and escalating unresolved matters to the RGM.
Ensuring the restaurant environment is clean, well-maintained, and welcoming at all times.

Performance Indicators: CHAMPS/ROCC Audits, Customer Complaint Resolution Rate & Operational Routine Compliance

Grow the Brand, Sales and Profits

Managing day-to-day operations with focus on sales growth, operational efficiency, and long-term profitability.
Controlling food, packaging, and staffing costs in line with budget and performance targets.
Monitoring and acting on sales, inventory, and controllable expense reports to meet or exceed margin targets.
Executing restaurant marketing initiatives to build sales and strengthen community engagement.
Ensuring restaurant equipment and facilities are maintained to brand standards and report maintenance needs promptly.

Performance Indicators: Sales Growth vs Budget, Restaurant Profitability & Brand Initiatives Executed Success

Ideal Requirements

Minimum: Grade 12 / Matric
Essential: 1-2 years supervisory experience with proven ability to lead large teams and manage multiple shifts
Passion for coaching, mentoring, and succession planning to foster growth and leadership within your teams
Ability to interpret and act on P&L statements, manage budgets, control labour, food costs, and other controllables
Proficient with MS Outlook with the ability to use MS Office tools (Word, Excel and PowerPoint) at beginner level
Good understanding of CHAMPS, food safety, health & safety compliance, and operational excellence in a high-volume environment
Good numeracy and problem-solving skills with the ability to interpret and act on reports
Willingness to work shifts, evenings, weekends and public holidays in line with business needs
Flexibility to work at any Restaurant within region based on business needs

Key Personal Inherent Characteristics

Hands-on, visible leadership style with ability to motivate and guide teams during shifts
Customer service oriented with ability to cultivate and sustain a “customer-first” culture.
Conflict resolution and effective problem-solving skills
Results-driven with high accountability and resilience under pressure.
Operational excellence in fast-paced environments with high attention to detail
Effective time management, planning, and organizational skills.
Passion for developing people and fostering a positive team culture.

Important Information for Candidates

Initial Training: All successful candidates will undergo a structured training program at Heiderand for 6 months.
Passing Requirement: Progression to full RM level requires passing all training assessments. Failure to do so may affect continued employment.
Mobility Requirement: Post-training, placement may occur at any South Cape restaurant based on business needs.
Succession Plan: Typically 1-3 months depending on performance, readiness and business needs.

Why Join Us