Restaurant Manager

Phoenix Recruitment; Sandton; On-site; ZAR 201,000 - 268,000; Full time

Job summary

Phoenix Recruitment is seeking a hands-on Front of House Supervisor to oversee wait staff, manage bookings, and ensure top-tier guest experiences. You will train junior team members, greet guests, and maintain a clean, efficient dining area.

A strong background in hospitality and weekend availability are essential to thrive in this role. The ideal candidate communicates clearly, stays organized, and excels in customer service with an eye for detail.

Qualifications

• Grade 12 is required.
• Preferably 3 years of previous hospitality experience.
• Excellent communicator and very organized.
• Able to interact with clients and be a people person.
• Background in hospitality and love for quality food.
• Available to work weekends and shifts.
• Outgoing and well groomed with neat appearance.
• Excellent communication and active listening skills.
• Strong customer service orientation and attention to detail.
• Supervisory experience.

Responsibilities

• Supervise waiters & front of house staff
• Provide excellent customer service
• Manage bookings
• Plan and run shifts
• Train junior staff
• Greet guests and guide them to tables
• Know menu items and preparation basics
• Take and deliver orders using POS within time limits
• Ensure orders are received on time
• Bill guests accurately
• Keep restaurant area clean and hygienic
• Perform other general floor manager duties

Skills

Excellent communicator

Very organized

People person

Strong customer service orientation

Active listener

Eye for detail

Outgoing personality

Well groomed

Education

Grade 12

Tools

POS system

Job description

Duties:

• Supervise waiters & front of house staff
• Give excellent customer services
• Manage bookings
• General planning and running of the shifts
• Training junior staff members
• Greet guests at assigned tables & ensure each guest
• Know all items on the menu & the basic ingredients and method of preparation of each
• Take accurate food & drinks order, using the POS system and deliver within the specified time limits
• Ensure that all orders are received timeously
• Bill the guest correctly
• Ensure restaurant area, fixtures & fittings are clean & hygienic
• All other general floor manager duties. Â

Requirements:

• Grade 12
• Preferably 3 years of previous experience
• Excellent communicator and very organized person
• Able to interact with clients, welcoming and peopleâs person
• Must have a background in hospitality, food service, and loves good quality food
• Healthy energetic, available to work weekends and shifts
• Outgoing personality
• Well groomed - neat and tidy
• Excellent communication skills
• An eye for detail and keeps a meticulous restaurant
• Supervisori experience
• Strong customer service orientation and active listener
• Attentive and patient for customers