Restaurant Manager

AtripleA recruitment & temps; Bronkhorstspruit; On-site; ZAR 180,000 - 300,000; Full time

Job summary

A leading recruitment agency is seeking a Restaurant Manager in Bronkhorstspruit, South Africa. The role involves overseeing restaurant operations, managing staff, ensuring customer satisfaction, and maintaining health and safety compliance. The ideal candidate should have over 2 years of experience in restaurant management and be an Afrikaans speaker. Responsibilities include hiring and training staff, financial management, and menu development. This position promises a dynamic work environment and opportunities for professional growth.

Qualifications

• 2+ years experience in back and front restaurant management.
• Ability to manage and motivate staff effectively.
• Strong customer service skills with a focus on satisfaction.
• Knowledge of health and safety regulations.

Responsibilities

• Oversee daily restaurant operations to ensure efficiency.
• Ensure high levels of customer satisfaction through excellent service.
• Manage staff hiring, training, and evaluations.
• Monitor food and beverage preparation for quality.
• Monitor budgets, costs and financial performance; prepare reports.
• Plan and execute promotions and marketing activities.
• Collaborate with chefs on menu development and cost management.
• Ensure regular health and safety inspections and staff training.
• Build relationships with regular patrons and address feedback.
• Oversee equipment maintenance and repairs.

Skills

Staff Management

Customer Service

Operations Management

Financial Management

Health and Safety Compliance

Communication

Job description

Responsibilities

Staff Management

• Hiring, training, and supervising restaurant staff.
• Scheduling shifts and ensuring proper staff coverage.
• Conducting performance evaluations and providing feedback.
• Resolving any conflicts or issues among employees.

Customer Service

• Ensuring high levels of customer satisfaction through excellent service.
• Addressing customer complaints or concerns in a timely manner.
• Maintaining a friendly and welcoming atmosphere.

Operations Management

• Overseeing daily restaurant operations to ensure efficiency.
• Monitoring food and beverage preparation to ensure quality and consistency.
• Ensuring health and safety regulations are followed.
• Managing opening and closing procedures.

Inventory and Supply Management

• Ordering food, beverages, and supplies as needed.
• Managing inventory to reduce waste and prevent shortages.
• Coordinating with vendors and suppliers to negotiate pricing.

Financial Management

• Monitoring and managing the restaurant's budget and financial performance.
• Analyzing sales reports and managing costs to maximize profitability.
• Handling cash management, including daily reconciliation of cash registers.
• Preparing financial reports for upper management or owners.

Marketing and Promotions

• Planning and executing marketing campaigns to attract customers.
• Managing social media accounts or working with marketing teams.
• Organizing promotions, events, and special offers.

Menu Development

• Collaborating with chefs or kitchen staff to develop menu items.
• Analysing customer preferences and sales trends to adjust the menu.
• Ensuring the menu is cost-effective and aligns with the restaurant's brand.

Health and Safety Compliance

• Ensuring the restaurant complies with all local health and safety regulations.
• Conducting regular inspections to maintain hygiene standards.
• Training staff on proper food handling and safety protocols.

Customer Relationship Management

• Building relationships with regular patrons to foster loyalty.
• Addressing customer feedback to improve service.

Equipment and Maintenance

• Ensuring that all equipment is functioning properly.
• Coordinating maintenance or repairs when necessary.

Minimum Qualifications and Requirements

• 2+ Years Experience in back and front restaurant management
• Responsible
• Living in the area
• Afrikaans Speaker