Restaurant Manager

Craven Cottage CC; Sandton; On-site; ZAR 334,800 - 558,000; Full time

Job summary

Craven Cottage CC in Sandton, South Africa, is looking for an experienced Restaurant Manager to oversee Front of the House operations. The successful candidate will coordinate daily operations, ensure guest satisfaction, and manage staff recruitment and training. Ideal applicants will have over 5 years of experience in a luxury establishment and possess strong communication and problem-solving skills. Flexibility for evenings and weekends is a must.

Qualifications

• 5+ years previous Restaurant Manager experience in a 5* establishment.
• Must have excellent communication skills in English.
• Good knowledge of food and beverages including diets and wines.

Responsibilities

• Coordinate daily Front of the House restaurant operations.
• Deliver superior service and maximize guest satisfaction.
• Manage all staff related issues including recruitment and appraisals.

Skills

Excellent interpersonal skills

Problem-solving ability

Attention to detail

Team management

Education

Grade 12

Tertiary qualification in Food Services Management / Hospitality

Job description

Duties

• Coordinate daily Front of the House restaurant operations
• Deliver superior service and maximize guest satisfaction
• Respond efficiently and accurately to guest complaints
• Organize rosters and supervise shifts
• Ensure compliance with sanitation and safety regulations
• Engage with the guests and responding to their needs as required
• Responsible for stock flow and budgeting
• Manage all staff related issues, such as performance management, disciplinary issues, grievances etc with the HR department
• Responsible for staff recruitment, appraisals and productivity
• Training and quality control of staff on new items and ideas
• Come up with innovative ideas to keep the restaurant popular
• Manage a close relationship with the Head Chef and all back of house staff
• Responsible for efficient cash-ups and managing budget with the Finance Department
• General administrative duties, including record keeping, ordering of staff uniforms, processing emails, meeting with suppliers.

Requirements

• Grade 12
• Preferred tertiary qualification in Food Services Management / Hospitality
• 5+ years previous Restaurant Manager experience in a 5* establishment
• Excellent interpersonal and communication skills in English, both written and verbal
• Must be well-presented, guest service focused with the ability to deal with a very distinguished clientele
• Ability to solve problems and find solutions
• Stress tolerance and ability to work under pressure
• Excellent ability to pay attention to detail
• High standards of ethical conduct, i.e. honesty, integrity and sensitivity
• Self-disciplined with excellent planning and organizing skills
• Be alert and innovative
• Must be flexible with working evenings, weekends and holidays
• Good knowledge of food and beverages, including dietaries, bar and wine varietals
• Team management & training abilities.