Strategic IT Demand & Capacity Lead

Boardroom Appointments; Cape Town; On-site; ZAR 900,000 - 1,300,000; Full time

Job summary

Boardroom Appointments is seeking an IT Demand and Capacity Manager to govern the demand pipeline and IT unit capacity, and to develop a formal Demand and Capacity Framework aligned with IT leadership.

You will drive annual and quarterly planning, structure and capture demand, forecast against resource base, and report on capacity performance to senior IT management and key stakeholders.

Qualifications

• Degree or Diploma in Information Technology, Computer Science or related (essential).
• +4 years' demand and capacity management experience, with knowledge of demand, scheduling and pipeline management tools (essential).
• Highly proficient in statistical analysis, forecast trend identification and monitoring key drivers (essential).
• Ability to interface with key functions to translate inputs into actionable plans (essential).
• Retail or FMCG experience is highly beneficial.
• Strong working knowledge of project management methodology and lifecycle integration (essential).
• Proficiency with MS Office, especially Project and Excel (essential).
• Knowledge of Project, Program and Portfolio Management (essential).

Responsibilities

• Govern, manage and execute the demand pipeline and IT unit capacity.
• Develop a Demand and Capacity Framework with processes and tools for forecasting, planning, scheduling and monitoring resourcing.
• Coordinate annual and quarterly planning, capturing demand and mapping it against plans and resource base.
• Define and implement IT demand management structure and capabilites in agreement with IT leadership.
• Facilitate communication forums to align business units and IT on demand, pipeline, and capacity performance.
• Proactively manage risks and communicate demand/capacity expectations.
• Collaborate with BEMs to standardise demand management processes.
• Attend business and decision forums on future IT demand and requirements.
• Develop and maintain project/enhancement roadmaps aligned with priority and capacity.
• Ensure BEMs capture new demand with scope for accurate estimation and scheduling.
• Prepare information packs for senior IT management and stakeholders; report on demand and capacity metrics.
• Manage direct reports to ensure framework operation; develop KPIs and dashboards for transparency.

Skills

Statistical analysis

Forecast trends

Stakeholder communication

Project management knowledge

MS Office (Project & Excel)

Education

Degree or Diploma in Information Technology, Computer Science or related

Tools

Workforce Management Software

Heat Maps

MS Project

Excel

Job description

Boardroom Appointments is seeking an IT Demand and Capacity Manager to govern the demand pipeline and IT unit capacity, and to develop a formal Demand and Capacity Framework aligned with IT leadership.

You will drive annual and quarterly planning, structure and capture demand, forecast against resource base, and report on capacity performance to senior IT management and key stakeholders.