Premium Safari Guest Experience Leader

Placements24; Mbombela (Nelspruit); Hybrid; ZAR 420,000 - 620,000; Full time

Benefits offered by this job

On-site accommodation

Meals provided

Growth opportunities

Job summary

Placements24 seeks a sophisticated Guest Relations Manager for an exclusive safari lodge near Nelspruit. You will be the primary contact for guests, ensuring flawless service and unforgettable safari experiences.

You will welcome guests, manage check-in/out, anticipate needs, resolve issues, and coordinate with Housekeeping, F&B and Activities to deliver tailored experiences. A minimum of five years in luxury guest relations is required, with strong communication and computer skills.

Qualifications

• Minimum 5 years experience in guest relations or front office.
• Excellent communication and interpersonal skills.
• A warm, engaging personality with a passion for hospitality and service excellence.
• Strong understanding of luxury guest expectations and service protocols.
• Proficiency in hotel management software.
• English fluency; other languages a plus.
• Must have a valid work permit or be a South African citizen.
• Willing to live on-site or relocate to the Nelspruit area.
• Genuine interest in wildlife and conservation is desirable.

Responsibilities

• Welcome guests and manage check-in/check-out.
• Anticipate needs and provide personalized service.
• Serve as main contact for inquiries throughout stay.
• Resolve complaints promptly and empathetically.
• Coordinate with Housekeeping, F&B and Activities to meet guest needs.
• Arrange celebrations and special dietary/activity requests.
• Gather feedback and provide reports to management.
• Maintain detailed guest profiles for future visits.
• Uphold luxury standards and brand ethos of the lodge.
• Assist with front desk duties during peak periods.

Skills

Guest relations

Front office

Communication

Problem-solving

Hospitality

Tools

Hotel PMS

Job description

Placements24 seeks a sophisticated Guest Relations Manager for an exclusive safari lodge near Nelspruit. You will be the primary contact for guests, ensuring flawless service and unforgettable safari experiences.

You will welcome guests, manage check-in/out, anticipate needs, resolve issues, and coordinate with Housekeeping, F&B and Activities to deliver tailored experiences. A minimum of five years in luxury guest relations is required, with strong communication and computer skills.