Resident Experience & Bookings Architect

Proper Living; Cape Town; On-site; ZAR 360,000 - 480,000; Full time

Job summary

Proper Living in Cape Town seeks an exceptional candidate to own the end-to-end resident journey—from discovery to lease, move-in, renewal and beyond. You will fix broken processes, automate repetitive work, and redesign confusing booking journeys to deliver a smoother experience for residents.

The role sits where bookings, resident experience, operations, systems and growth meet, with real responsibility in a small team. If you are curious, detail-oriented and proactive, this is for you.

Qualifications

• You take responsibility for outcomes and act without needing constant direction.
• You solve problems proactively and make decisions confidently.
• You are exceptionally diligent with strong admin capabilities.

Responsibilities

• Own the bookings function from applications to move-ins and renewals.
• Understand resident placement and building-person fit for communities.
• Review and improve booking journeys, processes and systems.
• Collaborate with Marketing and backend teams to drive resident growth.

Skills

Energy & initiative

Problem solving

High attention to detail

Commercial awareness

Tools

AI tools

Job description

Proper Living in Cape Town seeks an exceptional candidate to own the end-to-end resident journey—from discovery to lease, move-in, renewal and beyond. You will fix broken processes, automate repetitive work, and redesign confusing booking journeys to deliver a smoother experience for residents.

The role sits where bookings, resident experience, operations, systems and growth meet, with real responsibility in a small team. If you are curious, detail-oriented and proactive, this is for you.