Reservations Manager - Tanzania

HotelJobs; South Africa; On-site; ZAR 75,000 - 149,000; Full time

Job summary

Hotel & Lodge Collection in Tanzania is seeking an experienced Reservations Manager to lead its reservations function. The role focuses on booking accuracy, team performance and revenue optimisation while delivering professional service to guests, agents and tour operators across the collection.

Tanzanian candidates are preferred. Responsibilities include managing daily operations, training the team, overseeing bookings, maintaining rate integrity, monitoring availability and producing forecasts

Qualifications

• Experience managing reservations operations in hotels, lodges, or hospitality collections.
• Proven ability to lead and develop a reservations team.
• Strong sales, service, and relationship-building skills.

Responsibilities

• Manage daily reservations operations and ensure enquiries are handled promptly and professionally.
• Lead; train and support the reservations team.
• Oversee bookings, amendments, cancellations, confirmations and provisional reservations.
• Ensure rates, deposits, payment terms, guest details and special requests are accurately recorded.
• Monitor availability and booking trends, maximise occupancy and revenue.
• Maintain accurate information across reservation systems and channels.
• Build strong relationships with travel agents, tour operators, corporate clients and direct guests.
• Coordinate room allocations, group bookings and guest requirements with properties.
• Prepare reservation forecasts, performance reports and booking statistics.

Skills

Reservations management

Team leadership

Customer relations

Communication skills

Analytical thinking

Education

Hospitality or Tourism-related degree

Job description

Hotel & Lodge Collection in Tanzania is looking for an experienced and commercially minded Reservations Manager to lead its reservations function. Tanzanian candidates preferred. The successful candidate will oversee booking accuracy, team performance and revenue optimisation ; ensuring professional service to guests; agents and tour operators across the collection.

Duties

• Manage daily reservations operations and ensure enquiries are handled promptly and professionally.
• Lead; train and support the reservations team.
• Oversee bookings, amendments, cancellations, confirmations and provisional reservations.
• Ensure rates, deposits, payment terms, guest details and special requests are accurately recorded.
• Monitor availability and booking trends, working with sales and property teams to maximise occupancy and revenue.
• Ensure consistent application of approved rates, contracts and cancellation policies.
• Maintain accurate information across reservation systems and online booking channels.
• Build strong relationships with travel agents, tour operators, corporate clients and direct guests.
• Coordinate room allocations, group bookings and guest requirements with relevant properties.
• Monitor outstanding payments and follow up on unconfirmed bookings.
• Prepare reservation forecasts, performance reports and booking statistics.
• Resolve booking concerns and improve processes to support efficient service.

Requirements

• Relevant qualification in Hospitality, Tourism or a related field preferred.
• Proven reservations management experience within a hotel, lodge or hospitality collection.
• Experience supervising and developing a reservations team.
• Strong knowledge of property management systems, booking channels and reservation procedures.
• Understanding of rates, inventory management and revenue optimisation.
• Experience handling direct, trade, group and corporate bookings.
• Excellent communication, sales and relationship-building skills.
• Strong organisational, numerical and analytical abilities.
• Exceptional attention to detail and a guest-focused approach.
• Ability to manage competing priorities and remain effective under pressure.
• Knowledge of the Tanzanian tourism market advantageous.
• Tanzanian candidates preferred.