Rooms Division Manager - Tanzania

HotelJobs; South Africa; On-site; ZAR 156,000 - 249,000; Full time

Job summary

HotelJobs presents a Rooms Division Manager opportunity for a seasoned hospitality leader in Tanzania. You will oversee Front Office, guest services and Housekeeping, ensuring seamless guest journeys and room readiness.

Lead recruitment, training and performance management across departments to sustain service excellence. Manage lodging operations, control costs, monitor revenue impacts and uphold guest privacy standards while coordinating with reservations and revenue teams to optimise

Qualifications

• Experience in rooms division management or senior Front Office with Housekeeping oversight.
• Experience in hotel, lodge or similar hospitality environment.
• Strong knowledge of PMS and accommodation operations.
• Financial awareness and ability to manage departmental controls.

Responsibilities

• Oversee Front Office, guest services and Housekeeping operations.
• Coordinate arrivals, departures, room allocations and special requests.
• Monitor room readiness, cleanliness and presentation standards.
• Ensure accurate guest accounts, payment handling and shift reconciliations.
• Collaborate with reservations and revenue teams to support occupancy and room revenue.
• Lead departmental managers and support recruitment, training and performance management.
• Monitor staffing, budgets and operating expenditure.
• Review guest feedback and manage service recovery.
• Coordinate maintenance priorities and minimise out-of-order rooms.
• Maintain operational reporting, security procedures and guest privacy standards.

Skills

Front Office leadership

Housekeeping oversight

Guest relations

Budget management

Staff recruitment & training

Communication skills

Education

Hospitality Management or related field

Tools

Property Management System (PMS)

Job description

Hotel; Lodge & Camp Group in Tanzania is looking for an experienced Rooms Division Manager to oversee accommodation operations and the guest journey. The successful candidate will lead Front Office and Housekeeping coordination ; ensuring room readiness, service consistency and effective departmental controls .

Duties:

• Oversee Front Office, guest services and Housekeeping operations.


• Coordinate arrivals, departures, room allocations and special requests.


• Monitor room readiness, cleanliness and presentation standards.


• Ensure accurate guest accounts, payment handling and shift reconciliations.


• Work with reservations and revenue teams to support occupancy and room revenue objectives.


• Lead departmental managers and support recruitment, training and performance management.


• Monitor staffing, departmental budgets and operating expenditure.


• Review guest feedback and manage service recovery.


• Coordinate maintenance priorities and minimise out-of-order rooms.


• Maintain operational reporting, security procedures and guest privacy standards.

Requirements:

• Relevant qualification in Hospitality Management or a related field preferred.


• Proven rooms division management experience or a strong senior Front Office background with Housekeeping oversight.


• Experience within a hotel, lodge or comparable hospitality environment.


• Strong knowledge of property management systems and accommodation operations.


• Financial awareness and experience managing departmental controls.


• Excellent leadership, communication and guest relations skills.


• Strong organisation and the ability to manage competing priorities.


• Flexibility to work according to operational requirements.