Reservations & Revenue Manager – Tanzania

HotelJobs; South Africa; Presencial; ZAR 75.000 - 149.000; Jornada completa

Descripción de la vacante

Hotel & Lodge Collection in Tanzania is seeking an experienced Reservations Manager to lead its reservations function. The role focuses on booking accuracy, team performance and revenue optimisation while delivering professional service to guests, agents and tour operators across the collection.

Tanzanian candidates are preferred. Responsibilities include managing daily operations, training the team, overseeing bookings, maintaining rate integrity, monitoring availability and producing forecasts

Formación

• Experience managing reservations operations in hotels, lodges, or hospitality collections.
• Proven ability to lead and develop a reservations team.
• Strong sales, service, and relationship-building skills.

Responsabilidades

• Manage daily reservations operations and ensure enquiries are handled promptly and professionally.
• Lead; train and support the reservations team.
• Oversee bookings, amendments, cancellations, confirmations and provisional reservations.
• Ensure rates, deposits, payment terms, guest details and special requests are accurately recorded.
• Monitor availability and booking trends, maximise occupancy and revenue.
• Maintain accurate information across reservation systems and channels.
• Build strong relationships with travel agents, tour operators, corporate clients and direct guests.
• Coordinate room allocations, group bookings and guest requirements with properties.
• Prepare reservation forecasts, performance reports and booking statistics.

Conocimientos

Reservations management

Team leadership

Customer relations

Communication skills

Analytical thinking

Educación

Hospitality or Tourism-related degree

Descripción del empleo

Hotel & Lodge Collection in Tanzania is seeking an experienced Reservations Manager to lead its reservations function. The role focuses on booking accuracy, team performance and revenue optimisation while delivering professional service to guests, agents and tour operators across the collection.

Tanzanian candidates are preferred. Responsibilities include managing daily operations, training the team, overseeing bookings, maintaining rate integrity, monitoring availability and producing forecasts