Head of Reservations - Luxury Safari Lodge

HotelJobs; Hazyview; On-site; ZAR 360,000 - 540,000; Full time

Benefits offered by this job

Live-out position

Job summary

Kendrick Recruitment is seeking a seasoned Reservations Manager for a luxury safari property in Hazyview, Mpumalanga. You will oversee all reservation operations, manage enquiries across channels, and lead a dedicated reservations team to deliver exceptional service.

The role requires strong knowledge of reservations systems, excellent communication and a sharp eye for occupancy, rates and revenue optimisation in a high-end hospitality setting.

Qualifications

• Proven experience as Reservations Manager or senior reservations role in luxury hospitality.
• Strong knowledge of reservations systems and booking platforms.
• Excellent communication, organisational and administrative skills.
• Understanding of rates, occupancy management and revenue optimisation.
• Attention to detail and ability to work under pressure.
• Guest-focused approach with leadership abilities.

Responsibilities

• Oversee all reservations operations and ensure efficient management of bookings.
• Manage enquiries, bookings, amendments and cancellations across all channels.
• Maintain accurate reservation records and up-to-date guest information.
• Monitor occupancy, room availability and rates to maximise revenue.
• Build and maintain relationships with travel agents, tour operators and guests.
• Lead, train and support the reservations team.
• Ensure professional communication and exceptional service throughout the booking process.

Skills

Reservations management

Luxury hospitality

Staff leadership

Excellent communication

Revenue optimisation

Tools

Reservations systems

Job description

Kendrick Recruitment is seeking a seasoned Reservations Manager for a luxury safari property in Hazyview, Mpumalanga. You will oversee all reservation operations, manage enquiries across channels, and lead a dedicated reservations team to deliver exceptional service.

The role requires strong knowledge of reservations systems, excellent communication and a sharp eye for occupancy, rates and revenue optimisation in a high-end hospitality setting.