Reservations & Guest Relations Specialist (Hospitality)

JVR Software; Makhanda; On-site; ZAR 180,000 - 300,000; Full time

Job summary

Staff Solutions in the Eastern Cape is seeking a Reservations Coordinator for Kwandwe lodges. You will manage reservations, respond to emails, and liaise with multiple departments to maximise occupancy and ensure accurate billing.

The ideal candidate has strong guest relations, lodge management skills and the ability to work under pressure. Proficiency in IT systems and cross-cultural awareness are advantageous, with a focus on exceptional service.

Qualifications

• Matric or Grade 12 with hospitality focus is required.
• Excellent guest relations abilities and staff/lodge management skills.
• Ability to work under pressure and meet tight deadlines.
• Attention to detail and high energy to get tasks done.
• Fluent in English; cross-cultural awareness preferred.
• Good IT and numeracy; working knowledge of MS Office and Google platforms.
• Experience with hotel reservation systems is a plus.

Responsibilities

• Capture, amend, confirm, cancel, invoice and waitlist reservations as per Kwandwe Reservations Standard.
• Ensure timely and cordial email responses.
• Follow up provisional bookings.
• Maintain strong interdepartmental communication.
• Be aware of room rates and STO rates.
• Check reservation details for accuracy (names, dates, rate, billing).
• Ensure details before arrival (dietary, transport, special requests).
• Maximise occupancy in liaison with Reservation Manager.
• Adhere to credit policy.
• Know the complete Reservations Procedure.
• Inform guests about offerings of all 5 lodges.
• Maintain friendly telephone manners and neat appearance.

Skills

Guest relations

Lodge management

Under pressure

Attention to detail

Time management

Planning & organising

Initiative

Cultural awareness

People skills

Team player

Education

Matric or Grade 12

Hospitality qualification (advantage)

Tools

Semper

Opera

Pan

ResRequest

Job description

Staff Solutions in the Eastern Cape is seeking a Reservations Coordinator for Kwandwe lodges. You will manage reservations, respond to emails, and liaise with multiple departments to maximise occupancy and ensure accurate billing.

The ideal candidate has strong guest relations, lodge management skills and the ability to work under pressure. Proficiency in IT systems and cross-cultural awareness are advantageous, with a focus on exceptional service.