5-Lodge Luxury Reservations Specialist

Staff Solutions; Makhanda; On-site; ZAR 120,000 - 180,000; Full time

Job summary

Staff Solutions in Makhanda (Eastern Cape) seeks a Reservations Clerk to manage bookings, respond to emails, and liaise across departments. You will handle rates, billing, and group coordination while maintaining high guest service standards.

Key duties include maximizing occupancy, following the reservation procedure, and ensuring accurate details. A friendly, proactive, detail‑oriented approach and English proficiency are essential for success.

Qualifications

• Matric or Grade 12 certificate.
• Hospitality / Lodge management qualification would be an advantage.
• 2 - 4 years' Reservations and Front of House experience in the 5-star hospitality industry.

Responsibilities

• Capture, amend, confirm, cancel, invoice and waitlist reservations per standard.
• Answer emails timely and cordially.
• Follow up provisional bookings.
• Maintain strong inter-department relationships and open communication.
• Be aware of room rates and STO rates.
• Verify reservation details before arrival (names, agent, date, rate, billing).
• Obtain dietary requirements, transport details and special requests.
• Maximise occupancy with Reservation Manager coordination.
• Adhere to credit policy.
• Know the entire Reservation Procedure.
• Be informed about all 5 lodges’ offerings.
• Maintain friendly telephone manner.
• Maintain neat, orderly workstation.

Skills

Warm personality

Excellent communication

Team player

Guest relations

Work under pressure

Attention to detail

English fluency

Education

Grade 12 / Matric certificate

Hospitality / Lodge management qualification (advantage)

Tools

Microsoft Office

Google platforms

Semper

Opera

Pan

ResRequest

Job description

Staff Solutions in Makhanda (Eastern Cape) seeks a Reservations Clerk to manage bookings, respond to emails, and liaise across departments. You will handle rates, billing, and group coordination while maintaining high guest service standards.

Key duties include maximizing occupancy, following the reservation procedure, and ensuring accurate details. A friendly, proactive, detail‑oriented approach and English proficiency are essential for success.