Reservations Consultant

JVR Software; Makhanda; On-site; ZAR 180,000 - 300,000; Full time

Job summary

Staff Solutions in the Eastern Cape is seeking a Reservations Coordinator for Kwandwe lodges. You will manage reservations, respond to emails, and liaise with multiple departments to maximise occupancy and ensure accurate billing.

The ideal candidate has strong guest relations, lodge management skills and the ability to work under pressure. Proficiency in IT systems and cross-cultural awareness are advantageous, with a focus on exceptional service.

Qualifications

• Matric or Grade 12 with hospitality focus is required.
• Excellent guest relations abilities and staff/lodge management skills.
• Ability to work under pressure and meet tight deadlines.
• Attention to detail and high energy to get tasks done.
• Fluent in English; cross-cultural awareness preferred.
• Good IT and numeracy; working knowledge of MS Office and Google platforms.
• Experience with hotel reservation systems is a plus.

Responsibilities

• Capture, amend, confirm, cancel, invoice and waitlist reservations as per Kwandwe Reservations Standard.
• Ensure timely and cordial email responses.
• Follow up provisional bookings.
• Maintain strong interdepartmental communication.
• Be aware of room rates and STO rates.
• Check reservation details for accuracy (names, dates, rate, billing).
• Ensure details before arrival (dietary, transport, special requests).
• Maximise occupancy in liaison with Reservation Manager.
• Adhere to credit policy.
• Know the complete Reservations Procedure.
• Inform guests about offerings of all 5 lodges.
• Maintain friendly telephone manners and neat appearance.

Skills

Guest relations

Lodge management

Under pressure

Attention to detail

Time management

Planning & organising

Initiative

Cultural awareness

People skills

Team player

Education

Matric or Grade 12

Hospitality qualification (advantage)

Tools

Semper

Opera

Pan

ResRequest

Job description

Employer Staff Solutions Location Eastern Cape Job type Tourism/Hospitality Management Salary Not specified Posted 3 Nov 2026

• To capture, amend, confirm, cancel, invoice and waitlist reservations as per the Kwandwe Reservations Standard
• Ensure that e-mails are answered in a timely and cordial manner
• To ensure that provisional bookings are followed up
• To maintain a strong relationship with other departments and keep communication open at all times
• To be fully aware of all room rates and STO Rates
• To check all the correspondence for upcoming reservations and make sure all names, agent, date, rate, and billing instruction details are correct
• To ensure that all necessary details are obtained before arrival (dietary requirements, transport details, special requests, etc)
• Maximise occupancy with liaison with the Reservation Manager
• Ensure credit policy is adhered to
• Knowing the entire Reservation Procedure
• Making sure that you are well-informed on what all 5 Lodges have to offer
• Ensuring that a friendly Telephone Manner is always adhered to
• Maintaining a neat and orderly position at all times.

These competencies include the following requirements:

• Personality
  • A warm and friendly personality
  • Positive attitude, self-motivated, confident and comfortable around people from all walks of life
  • Excellent communication and interpersonal skills (listening skills, verbal communication etc)
  • Must be a team player
• Specific Job Skills
  • Excellent guest relations abilities
  • Excellent guest/staff/lodge management skills
  • Ability to work under pressure and to tight deadlines
  • Attention to detail
  • High energy levels & drive to get things done
  • Planning & organizing – plan activities and carry them through effectively
  • Initiative to look for ways of improving
  • An appreciation of other cultures. Ability to speak and/or understand another language would be an advantage
  • Excellent people skills, especially motivating staff
• Computer Skills
  • Good standard of IT and numeracy
  • Good working knowledge of Microsoft Office and Google platforms
  • Semper, Opera, Pan, ResRequest or similar
• Literacy and Numeracy
  • Fluent in English (speak, read and write)
  • Excellent literacy skills (writing of emails, viewing web pages)
  • Excellent arithmetic skills (counting quantities, using percentages, understanding tables in reports and interpreting graphs)
• Commercial Skills
  • Commercial awareness – understanding the company
  • Understanding resources and suppliers
  • Stay up-to-date on Industry and World Developments
  • Target-driven and oriented
  • Ability to deal with both direct guests as well as agents and tour operators
• Management Ability
  • Flexibility
  • Strong time-management skills
  • Demonstrable leadership and management qualities
  • Analysing and problem-solving skills
  • Work hours are 8 – 5 pm weekdays, but there might be times when after-hours work may be required
  • Emergency telephone duty one weekend a month

Qualifications and experience required

Key responsibilities and accountabilities:

• To capture, amend, confirm, cancel, invoice and waitlist reservations as per the Kwandwe Reservations Standard
• Ensure that e-mails are answered in a timely and cordial manner
• To ensure that provisional bookings are followed up
• To maintain a strong relationship with other departments and keep communication open at all times
• To be fully aware of all room rates and STO Rates
• To check all the correspondence for upcoming reservations and make sure all names, agent, date, rate, and billing instruction details are correct
• To ensure that all necessary details are obtained before arrival (dietary requirements, transport details, special requests, etc)
• Maximise occupancy with liaison with the Reservation Manager
• Ensure credit policy is adhered to
• Knowing the entire Reservation Procedure
• Making sure that you are well-informed on what all 5 Lodges have to offer
• Ensuring that a friendly Telephone Manner is always adhered to
• Maintaining a neat and orderly position at all times.

These competencies include the following requirements:

• Personality
  • A warm and friendly personality
  • Positive attitude, self-motivated, confident and comfortable around people from all walks of life
  • Excellent communication and interpersonal skills (listening skills, verbal communication etc)
  • Must be a team player
• Specific Job Skills
  • Excellent guest relations abilities
  • Excellent guest/staff/lodge management skills
  • Ability to work under pressure and to tight deadlines
  • Attention to detail
  • High energy levels & drive to get things done
  • Planning & organizing – plan activities and carry them through effectively
  • Initiative to look for ways of improving
  • An appreciation of other cultures. Ability to speak and/or understand another language would be an advantage
  • Excellent people skills, especially motivating staff
• Computer Skills
  • Good standard of IT and numeracy
  • Good working knowledge of Microsoft Office and Google platforms
  • Semper, Opera, Pan, ResRequest or similar
• Literacy and Numeracy
  • Fluent in English (speak, read and write)
  • Excellent literacy skills (writing of emails, viewing web pages)
  • Excellent arithmetic skills (counting quantities, using percentages, understanding tables in reports and interpreting graphs)
• Commercial Skills
  • Commercial awareness – understanding the company
  • Understanding resources and suppliers
  • Stay up-to-date on Industry and World Developments
  • Target-driven and oriented
  • Ability to deal with both direct guests as well as agents and tour operators
• Management Ability
  • Flexibility
  • Strong time-management skills
  • Demonstrable leadership and management qualities
  • Analysing and problem-solving skills
  • Work hours are 8 – 5 pm weekdays, but there might be times when after-hours work may be required
  • Emergency telephone duty one weekend a month

Qualifications and experience required

• Matric or Grade 12 certificate
• Hospitality / Hotel / Lodge Management related qualification would be an advantage
• 2 – 4 years’ Reservations and Front of House experience in the 5-star hospitality industry
• Valid Code 8 driver’s licence and own transport