Reservations Coordinator: Guest Experience & Bookings

Sala Beach House; KwaZulu-Natal; On-site; ZAR 180,000 - 240,000; Full time

Job summary

Sala Beach House in Glen Anil, Durban, is seeking a Reservations Coordinator to lead reservations for Sala Beach House and support trade and group bookings across Ghost Mountain Inn.

The role requires at least 2 years of hotel reservations experience, Opera PMS proficiency, and a proactive, sales-driven approach to convert inquiries into bookings and manage deposits, payments, and confirmations.

Qualifications

• Minimum 2 years’ professional hotel, lodge or hospitality reservations experience.
• Strong knowledge of Opera PMS essential.
• Experience handling group reservations and rooming lists.
• Excellent attention to detail.
• Proactive, sales-focused with strong communication.
• Experience across multiple communication channels (email, phone, WhatsApp, social).

Responsibilities

• Manage reservation inquiries across email, telephone, WhatsApp, social media, website and trade channels.
• Prepare quotations and convert enquiries into bookings.
• Follow up provisional bookings, deposits and outstanding payments.
• Ensure payments are correctly allocated to reservations.
• Manage confirmations, cancellations and booking terms accurately.
• Process trade bookings from tour operators, travel agents and DMCs.
• Assist with group reservations, rooming lists, allocations and related booking administration.
• Monitor allocations, option dates and trade pickup.
• Maintain accurate guest, agent and reservation records.
• Identify opportunities to extend stays or add experiences.
• Work closely with Trade Sales & Marketing Coordinator and property teams.

Skills

Sales-focused

Organised

Attention to detail

Excellent written and verbal comms

Guest service orientation

Proactive follow-up

Tools

Opera PMS

Job description

Sala Beach House in Glen Anil, Durban, is seeking a Reservations Coordinator to lead reservations for Sala Beach House and support trade and group bookings across Ghost Mountain Inn.

The role requires at least 2 years of hotel reservations experience, Opera PMS proficiency, and a proactive, sales-driven approach to convert inquiries into bookings and manage deposits, payments, and confirmations.