Reservations Agent

Crew Life at Sea Ltd.; Cape Town; On-site; ZAR 201,000 - 312,000; Full time

Job summary

Crew Life at Sea Ltd. is seeking a friendly Customer Service and Reservations Agent to help guests with information, bookings and special requests aboard our cruise ships.

You will respond promptly to inquiries, process reservations, manage changes and cancellations, collaborate with other departments to ensure smooth operations, and stay current on promotions to confidently sell our services.

Qualifications

• High school diploma or equivalent; college degree preferred.
• 1-2 years of experience in a customer service or reservations role, preferably in travel or hospitality.
• Excellent communication skills, both written and verbal.
• Strong attention to detail and ability to multitask in a fast-paced environment.
• Proficient computer skills, including experience with reservation systems and Microsoft Office.
• Ability to work flexible hours, including evenings, weekends, and holidays.
• Strong problem-solving and conflict resolution skills.
• Knowledge of cruise ship industry and destinations is a plus.

Responsibilities

• Respond to customer inquiries and provide accurate information about cruise ship services.
• Process reservations and ensure all details are obtained and recorded.
• Handle changes and cancellations following company policies.
• Collaborate with other departments to ensure smooth operations.
• Stay up-to-date on promotions, packages, and pricing to effectively sell our services to customers.
• Provide administrative support as needed, including data entry and report generation.

Skills

Customer service

Reservations experience

Communication skills

Attention to detail

Multitasking

Problem solving

Education

High school diploma or equivalent

College degree preferred

Tools

Reservation systems

Microsoft Office

Job description

Respond to customer inquiries and provide accurate information about our cruise ship services

• Process reservations and ensure all necessary details are obtained and accurately recorded
• Handle changes and cancellations to existing reservations, following company policies and procedures
• Maintain a high level of customer service by promptly and professionally addressing any customer concerns or issues
• Collaborate with other departments to ensure smooth and efficient operations
• Stay up-to-date on current promotions, packages, and pricing to effectively sell our services to customers
• Provide administrative support as needed, including data entry and report generation

Qualifications:

• High school diploma or equivalent required; college degree preferred
• 1-2 years of experience in a customer service or reservations role, preferably in the travel or hospitality industry
• Excellent communication skills, both written and verbal
• Strong attention to detail and ability to multitask in a fast-paced environment
• Proficient computer skills, including experience with reservation systems and Microsoft Office
• Ability to work flexible hours, including evenings, weekends, and holidays
• Strong problem-solving and conflict resolution skills
• Knowledge of cruise ship industry and destinations is a plus