Concierge

Crew Life at Sea Ltd.; Vrystaat; On-site; ZAR 180,000 - 240,000; Full time

Job summary

Crew Life at Sea Ltd. is seeking an onboard concierge to warmly greet guests, guide them through ship amenities, and handle bookings for dining, entertainment, and excursions. You’ll tailor experiences by remembering guest preferences and coordinating with other departments for seamless service.

The role requires excellent communication, strong organization, and flexibility to work evenings, weekends, and holidays on a luxury cruise environment.

Qualifications

• Experience in customer service, preferably luxury hospitality.
• Excellent communication and interpersonal skills.
• Strong organizational and time-management abilities.
• English fluency; second language is a plus.

Responsibilities

• Greet guests and welcome them aboard, introducing ship amenities.
• Act as primary contact for inquiries and onboard solutions.
• Assist with dining, entertainment, and shore excursion bookings.
• Coordinate special requests and celebrations on board.
• Maintain knowledge of ship services and facilities to assist guests.
• Collaborate with housekeeping and F&B for seamless experiences.
• Handle guest feedback and escalate issues when needed.
• Maintain guest profiles and preferences for personalized service.
• Assist with administrative tasks and inventory of concierge supplies.

Skills

Customer service

Communication

Organization

Multitasking

Reservation systems

Microsoft Office

English fluency

Flexibility

Tools

Microsoft Office

Reservation systems

Job description

Key Responsibilities:

• Greet and welcome guests upon arrival, providing a warm and friendly introduction to the ship and its amenities
• Act as a point of contact for guests, addressing any inquiries or concerns they may have and providing prompt and efficient solutions onboard the cruise ship
• Offer personalized recommendations and assistance with booking reservations for dining, entertainment, and shore excursions
• Coordinate and facilitate special requests and arrangements for guests, such as celebrations or special occasions
• Maintain a thorough knowledge of the ship's services, facilities, and activities to provide accurate and up-to-date information to guests
• Monitor and maintain the cleanliness and organization of guest areas, including the concierge desk and lounge
• Collaborate with other departments, such as housekeeping and food and beverage, to ensure seamless guest experiences
• Handle guest feedback and complaints in a professional and timely manner, escalating issues to the appropriate departments if necessary
• Keep track of guest preferences and maintain guest profiles to ensure personalized service and anticipate their needs for future visits
• Assist with administrative tasks, such as managing guest requests and reservations, and maintaining inventory of concierge supplies

Requirements:

• Previous experience in a customer service role, preferably in a luxury or hospitality setting
• Excellent communication and interpersonal skills, with a friendly and approachable demeanor
• Strong organizational and time-management skills, with the ability to multitask and prioritize in a fast-paced environment
• Knowledge of cruise ship operations and destinations is an asset
• Proficient in Microsoft Office and reservation systems
• Fluent in English, both written and verbal. Knowledge of additional languages is a plus
• Must be able to work flexible hours, including evenings, weekends, and holidays