RESERVATIONIST – HOSPITALITY (HAZYVIEW)

University of Fort Hare; Hazyview; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A reputable lodge in Hazyview is seeking a friendly and efficient Reservationist to manage reservations and ensure a smooth guest experience. Candidates must have Matric and strong communication skills, with a passion for customer service. Previous experience in reservations is preferred. Great opportunity to work in a dynamic environment.

Qualifications

• Matric (Grade 12) essential for all applicants.
• Hospitality or tourism qualification advantageous.
• Previous experience in reservations or guest relations preferred.

Responsibilities

• Handle all reservation enquiries via phone and email.
• Process bookings, confirmations, and guest correspondence.
• Liaise with guests, travel agents, and tour operators.

Skills

Excellent communication skills

Attention to detail

Customer service orientation

Computer literacy (MS Office)

Education

Matric (Grade 12)

Hospitality or tourism qualification

Job description

Overview

A reputable lodge in Hazyview is looking for a friendly and efficient Reservationist to join their team. The ideal candidate will have excellent communication skills, a strong eye for detail, and a passion for customer service. This role is perfect for someone who enjoys working with people and ensuring smooth booking and guest experiences.

• Hospitality or tourism qualification advantageous
• Previous experience in reservations, front office, or guest relations preferred
• Computer literate (MS Office; knowledge of reservation systems an advantage)
• Excellent verbal and written communication skills
• Professional, well-spoken, and customer-focused

Minimum Requirements

• Matric (Grade 12) essential
• Hospitality or tourism qualification advantageous
• Previous experience in reservations, front office, or guest relations preferred
• Computer literate (MS Office; knowledge of reservation systems an advantage)
• Excellent verbal and written communication skills
• Professional, well-spoken, and customer-focused

Key Responsibilities

• Handle all reservation enquiries via phone and email
• Process bookings, confirmations, and guest correspondence
• Update availability and maintain accurate booking records
• Liaise with guests, travel agents, and tour operators
• Work closely with reception and management to ensure seamless guest arrivals
• Provide friendly and professional service at all times

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