Repair Service Coordinator

Time Personnel; Gauteng; On-site; ZAR 134,000 - 201,000; Full time

Job summary

Time Personnel in South Africa is seeking an Administrator/Coordinator to manage repairs intake, scheduling, quotations and invoicing. You will liaise with the Workshop, branches and suppliers to ensure repairs move smoothly from receipt through completion and dispatch.

The role requires Grade 12 plus an Administration/Operations qualification, with experience in admin or coordination and strong MS Office skills.

Qualifications

• Grade 12 with a relevant qualification in Administration, Operations, or Customer Service.
• Experience in an administrative or coordination role is required; 23 years is not applicable, but several years is expected.
• Proficiency with Microsoft Office and general computer literacy is essential.
• Experience in repairs, workshop, technical or service environments is advantageous.
• Experience with quotations, invoicing and job tracking is required.

Responsibilities

• Booking in and registering all repairs received from customers and branches.
• Coordinating and monitoring repairs from receipt through to completion and return.
• Liaising with the Workshop regarding repair evaluations, progress and completion dates.
• Preparing and sending repair quotations to customers and branches.
• Following up on outstanding quotations and obtaining approvals.
• Maintaining an accurate repair schedule and monitoring outstanding repairs.
• Handling customer and branch queries relating to repairs, quotations and turnaround times.
• Coordinating the movement of repairs between branches, the Workshop, suppliers and external service providers.
• Coordinating instruments sent for calibration and monitoring completion and return dates.
• Ensuring completed repairs are correctly processed for invoicing and dispatch.
• Preparing daily and periodic reports on repairs, quotations and outstanding work.
• Assisting with monthly Workshop stock takes and re-order requests.
• Coordinating certification and documentation for Intrinsically Safe Instruments where required.
• Maintaining accurate repair records and documentation.
• Following up on repairs that have not received approval within the required period and arranging their return where necessary.
• Performing any other duties reasonably required for the effective operation of the Repairs and Workshop function.

Skills

Administrative experience

Customer service

Coordination

Education

Grade 12

Administration/Operations qualification

Tools

Microsoft Office

Job description

REQUIREMENTS

• Grade 12, Relevant qualification in Administration, Operations, Customer Service or a related field will be advantageous Computer literacy, including Microsoft Office 23 years experience in an administrative or coordination role Experience in a repairs, workshop, technical or service environment will be advantageous Experience with quotations, invoicing and job tracking

DUTIES

• Booking in and registering all professional repairs received from customers and branches. Coordinating and monitoring repairs from receipt through to completion and return. Liaising with the Workshop regarding repair evaluations, progress and completion dates. Preparing and sending repair quotations to customers and branches. Following up on outstanding quotations and obtaining customer/branch approval. Maintaining an accurate repair schedule and monitoring outstanding repairs. Handling customer and branch queries relating to repairs, quotations and turnaround times. Coordinating the movement of repairs between branches, the Workshop, suppliers and external service providers. Coordinating instruments sent for calibration and monitoring completion and return dates. Ensuring completed repairs are correctly processed for invoicing and dispatch. Preparing daily and periodic reports on repairs, quotations and outstanding work. Assisting with monthly Workshop stock takes and re-order requests. Coordinating certification and documentation for Intrinsically Safe Instruments where required. Maintaining accurate repair records and documentation. Following up on repairs that have not received approval within the required period and arranging their return where necessary. Performing any other duties reasonably required for the effective operation of the Repairs and Workshop function

Salary: R negotiable dependent on experience