Renewals Manager

Finquery, Formerly Leasequery; South Africa; Hybrid; ZAR 600,000 - 900,000; Full time

Benefits offered by this job

Annual development stipend

Mentorship program

Sabbatical after 5 years

Signing stipend for WFH setup

Paid Time Off

Parental Leave

Job summary

FinQuery is seeking a Renewals Manager to drive on-time renewals, retain revenue, and coordinate with Customer Success, Sales, Legal, and Finance. You will manage renewal conversations, negotiate pricing, and monitor renewal risk across a portfolio of subscription customers.

The role requires strong communication, negotiation, and data-driven decision making to maximize net revenue retention. A 4-year degree and 3+ years in SaaS renewals are preferred.

Qualifications

• Strong written, verbal, and interpersonal communication skills.
• Experience negotiating renewals and handling objections.
• Understanding of NRR and recurring revenue drivers in SaaS.
• Ability to analyze health signals and renewal metrics.

Responsibilities

• Execute renewals for a portfolio of subscription customers to retain revenue.
• Lead renewal quotes, pricing discussions, and contract changes.
• Collaborate with Success, Sales, Legal, and Finance to reduce renewal risk.
• Proactively contact customers ahead of contract end dates (90/60/30 days).
• Prepare renewal negotiations within defined parameters and escalate when needed.
• Respond to customer questions on amendments, expansions, and contractions.
• Generate renewal quotes to secure timely procurement and PO issuance.
• Track cancellations and reasons for loss to inform strategy.
• Maintain CRM data for renewal opportunities and interactions.
• Adhere to FinQuery policies and complete other duties as assigned.

Skills

Negotiation

Renewals

SaaS knowledge

CRM analytics

Communication

Forecasting

Account management

Time management

Education

Bachelor's degree or equivalent

Tools

HubSpot CRM

Job description

FinQuery stands at the forefront of accounting automation, driven by a deep specialty in contract-driven accounting. Our AI-enabled platform transforms how controllers and finance teams operate, seamlessly managing and accounting for the complex financial contracts—like leases, prepaids, and accruals—that are the backbone of modern business. We are not just a software provider; we are the unified subledger that eliminates time-intensive, error-prone technical accounting workflows, ensuring financial reports are accurate and empowering our customers to focus on strategic, high-value tasks.

FinQuery is the global leader in lease accounting (as recognized on G2.com) and serve more than 8,500 customers worldwide. Our growth trajectory has been consistently validated by the Inc 5000, which has recognized us as one of the fastest-growing private companies for five consecutive years.

Solve the Problems That Matter Most

The Renewals Manager supports FinQuery's revenue retention by executing the renewals process for an assigned book of customers. Working in close coordination with Customer Success, Sales, Legal, and Finance, this role manages customer communications, renewal quotes, pricing negotiations, and contract administration to drive on-time renewal closure, minimize financial attrition, proactively identify and address renewal risk, and surface opportunities for account growth.

Reports To: Customer Success Program Manager

How You Will Make an Impact:

• Execute the renewals process for a portfolio of subscription customers, leveraging proven strategies that support revenue retention while maintaining customer trust
• Manage customer communications, support pricing discussions, and address objections to facilitate successful on-time renewals, expansions, and cross-sells
• Partner with Customer Success to review account health and usage data ahead of contract end dates, identifying renewal risk and growth opportunities
• Initiate proactive outreach to customers at defined intervals prior to contract expiration (90, 60, and 30 days) to ensure renewals are completed on schedule
• Conduct renewal and contract change discussions with customers, applying defined negotiation parameters and escalating complex situations as needed
• Respond to questions from customers on any aspect of the renewal including contract amendments, contract expansions, and contract contractions
• Generate, review, and send renewal quotes to customers to ensure timely processing through procurement, resulting in issuance of PO to drive renewal to on-time closure
• Track contract cancellations and document reasons for loss
• Collaborate with cross-functional teams, including Customer Success, Sales, Legal, and Finance, to identify opportunities that reduce operational friction and improve efficiency in renewals, expansion, and cross-sell processes
• Maintain all required CRM data, including but not limited to tracking customer interactions and managing renewal opportunities
• Conduct all business in accordance with FinQuery policies and procedures
• Complete all other duties as assigned

The Expertise You'll Bring:

• Strong written, verbal, and interpersonal communication skills to engage effectively with customers, internal stakeholders, and cross-functional partners
• Strong negotiation and objection handling skills, with the ability to hold value-based, persuasive renewal conversations within defined parameters
• Strong understanding of Net Revenue Retention (NRR) and the key drivers of recurring revenue in a SaaS business
• Strong analytical capabilities to analyze issues, identify solutions, and make sound decisions with general supervision
• Ability to interpret customer health signals, engagement data, and renewal performance metrics to prioritize outreach, identify at-risk accounts, and support accurate forecasting
• Strong process management, time management, and organizational skills, with the ability to manage multiple concurrent renewals against competing deadlines while maintaining accuracy and adherence to policy
• Ability to assess when situations require independent handling versus escalation to Customer Success, Sales, or Legal, and act accordingly within defined guidelines
• Ability to read and interpret subscription agreements, contract amendments, and order forms to support accurate renewal execution and contract administration
• Excellent financial acumen and policy management skills
• Proficiency in CRM platforms with familiarity with HubSpot or comparable tools preferred

Education & Experience Desired

• Possession of a 4-year degree or equivalent experience
• Experience of 3 or more years in customer renewals or account management in a SaaS or subscription-based business
• Proven track record of achievement against quota and KPIs
• Experience with Microsoft Office and Google Suite preferred
• Experience working in a CRM platform with HubSpot experience preferred

For Your Growth & Career:

• Annual employee development program stipend of $1,000 for each employee
• Mentorship program available
• Sabbatical program of 4 weeks after 5 years of service
• Advancement opportunities based on results

For Your Financial Well-being:

• Signing stipend for a work-from-home setup

For Your Health & Wellness:

• Paid Time Off

For Your Family & Life:

• Parental Leave Benefits
• Fertility/Adoption Assistance
• Annual tutoring stipend for your children