Remote Wellness Concierge & Patient Support Lead

FreeRecruit; South Africa; Remote; ZAR 73,000 - 99,000; Full time

Benefits offered by this job

Paid training

Job summary

The Wellness is a doctor-led private clinic seeking a Wellness Concierge / Patient Support Coordinator. This fully remote, non-clinical role coordinates the London clinic and its partners from South Africa.

You will handle patient inquiries, scheduling, and CRM, ensuring clear handovers and confidential handling of information. Suitable for candidates with experience in customer support or healthcare administration, strong English, and excellent organisational skills; training is paid and start

Qualifications

• Experience in customer support, private-client service, hospitality, healthcare administration or a similar role.
• Excellent spoken and written English, careful listening and clear phone communication.
• Strong organisation, attention to detail and comfort with scheduling, CRM and case-management tools.
• Sound judgement about confidentiality and when to upscale.
• A suitable private workspace, reliable connectivity

Responsibilities

• Respond to patient enquiries by phone, email and messaging, with clear, accurate and considerate replies.
• Coordinate appointments, blood tests, imaging and follow-up with patients, clinicians and providers.
• Set sales appointments and coordinate the handover to the sales team; this appointment-setting work does not earn commission.
• Confirm practical details, preparation instructions and next steps; track outstanding actions through to completion.
• Arrange delivery of clinician-approved results and summaries; escalate clinical questions to a clinician rather than interpret results or give medical advice.
• Keep booking and CRM records accurate, protect confidential information and give colleagues a clear handover.
• Handle delays and service problems calmly, and help improve checklists and service standards.

Job description

The Wellness is a doctor-led private clinic seeking a Wellness Concierge / Patient Support Coordinator. This fully remote, non-clinical role coordinates the London clinic and its partners from South Africa.

You will handle patient inquiries, scheduling, and CRM, ensuring clear handovers and confidential handling of information. Suitable for candidates with experience in customer support or healthcare administration, strong English, and excellent organisational skills; training is paid and start