Wellness Concierge / Patient Support Coordinator

FreeRecruit; South Africa; Remote; ZAR 73,000 - 99,000; Full time

Benefits offered by this job

Paid training

Job summary

The Wellness is a doctor-led private clinic seeking a Wellness Concierge / Patient Support Coordinator. This fully remote, non-clinical role coordinates the London clinic and its partners from South Africa.

You will handle patient inquiries, scheduling, and CRM, ensuring clear handovers and confidential handling of information. Suitable for candidates with experience in customer support or healthcare administration, strong English, and excellent organisational skills; training is paid and start

Qualifications

• Experience in customer support, private-client service, hospitality, healthcare administration or a similar role.
• Excellent spoken and written English, careful listening and clear phone communication.
• Strong organisation, attention to detail and comfort with scheduling, CRM and case-management tools.
• Sound judgement about confidentiality and when to upscale.
• A suitable private workspace, reliable connectivity

Responsibilities

• Respond to patient enquiries by phone, email and messaging, with clear, accurate and considerate replies.
• Coordinate appointments, blood tests, imaging and follow-up with patients, clinicians and providers.
• Set sales appointments and coordinate the handover to the sales team; this appointment-setting work does not earn commission.
• Confirm practical details, preparation instructions and next steps; track outstanding actions through to completion.
• Arrange delivery of clinician-approved results and summaries; escalate clinical questions to a clinician rather than interpret results or give medical advice.
• Keep booking and CRM records accurate, protect confidential information and give colleagues a clear handover.
• Handle delays and service problems calmly, and help improve checklists and service standards.

Job description

Wellness Concierge / Patient Support Coordinator

The Wellness

Location: Fully remote, based in South Africa, subject to lawful engagement review.

Working pattern: 50 hours per week. Daily schedule and time-zone overlap to be announced.

Hiring entity: The London Wellness Clinic Ltd.

Contract: terms confirmed before an offer.

Pay: R7,700 per month base, no commission. Final terms must meet the mandatory pay protections for the lawful engagement arrangement in your country before an offer.

Reports to: Sofian Youssef and Omar.

Start date: to be confirmed.

Training: Paid.

The Wellness is a doctor-led private clinic focused on preventive care and personalised service. We are looking for someone who combines warmth with careful administration and takes responsibility for making each patient’s journey clear and well organised. This is a fully remote, non-clinical role. You will coordinate the London clinic and its partners remotely; no on-site attendance is required.

What you will do

• Respond to patient enquiries by phone, email and messaging, with clear, accurate and considerate replies.
• Coordinate appointments, blood tests, imaging and follow-up with patients, clinicians and providers.
• Set sales appointments and coordinate the handover to the sales team. This appointment-setting work does not earn commission.
• Confirm practical details, preparation instructions and next steps; track outstanding actions through to completion.
• Arrange delivery of clinician-approved results and summaries. Escalate clinical questions to a clinician rather than interpret results or give medical advice.
• Keep booking and CRM records accurate, protect confidential information and give colleagues a clear handover.
• Handle delays and service problems calmly, and help improve checklists and service standards.

What we are looking for

• Experience in customer support, private-client service, hospitality, healthcare administration or a similar role.
• Excellent spoken and written English, careful listening and clear phone communication.
• Strong organisation, attention to detail and comfort with scheduling, CRM and case-management tools.
• Sound judgement about confidentiality and when to upscale. (???)**
• A suitable private workspace, reliable connectivity
• Healthcare experience and additional languages are useful, but clinical qualifications are not required.

Success in the role

Accurate bookings, timely follow-up, clear patient communication and dependable handovers. Specific response-time and service targets will be agreed during onboarding. This role is not a clinical decision-making or commissioned treatment-sales role.