Remote Telecommunications Network Technician

Placements24; Bloemfontein; Hybrid; ZAR 360,000 - 600,000; Full time

Benefits offered by this job

Competitive salary

Medical aid and retirement fund

Training and certifications

Laptop and home office equipment

Career progression opportunities

Paid time off and public holidays

Job summary

Placements24 in South Africa is seeking a Remote Telecommunications Network Technician to maintain, monitor and troubleshoot our nationwide network infrastructure. This fully remote role offers the flexibility to work from a home office while supporting critical connectivity for customers.

The ideal candidate has 3+ years in telecom operations, strong TCP/IP knowledge, routing protocols (BGP/OSPF), Ethernet switching, and experience with network monitoring tools.

Qualifications

• 3+ years of experience in telecommunications network operations or support.
• Strong understanding of TCP/IP, routing protocols and Ethernet switching.
• Experience with network monitoring tools and remote diagnostics.
• Ability to work independently in a remote environment.

Responsibilities

• Monitor network performance and proactively identify issues related to connectivity, latency, and bandwidth.
• Perform remote diagnostics and troubleshooting of equipment including routers, switches, and modems.
• Respond to network alerts and incidents to minimize service disruptions.
• Deploy and configure new network hardware and software.
• Document configurations, troubleshooting steps, and resolutions.
• Collaborate with Tier 2/3 support and field technicians to resolve complex problems.
• Maintain up-to-date network topology, equipment, and procedures.
• Contribute to continuous improvement of monitoring tools.
• Provide remote support to internal teams and potentially end-users.
• Ensure network security protocols are maintained and report vulnerabilities.

Skills

TCP/IP

Routing protocols (BGP, OSPF)

Ethernet switching

Network monitoring tools

Python/Bash scripting

Remote work capability

Communication skills

Autonomous work

Education

National Certificate or Diploma in IT/Telecommunications

Tools

SolarWinds

PRTG

Nagios

Job description

About the Role

Our client, a rapidly expanding telecommunications provider, is seeking a dedicated Remote Telecommunications Network Technician to join their innovative team. This role is integral to the maintenance, monitoring, and troubleshooting of our robust network infrastructure, enabling seamless connectivity for our valued customers. As a fully remote position, you will have the flexibility to work from your home office while contributing to critical network operations. The ideal candidate will possess a strong understanding of network protocols, hardware, and troubleshooting methodologies, coupled with excellent problem-solving skills and the ability to work autonomously. This is a fantastic opportunity to advance your career in the telecommunications sector, working with state-of-the-art technology and contributing to the delivery of reliable communication services nationwide. Our client fosters a collaborative and supportive remote work environment, prioritizing professional growth and employee satisfaction.

Key Responsibilities

• Monitor network performance and proactively identify and resolve issues related to connectivity, latency, and bandwidth.
• Perform remote diagnostics and troubleshooting of telecommunications equipment, including routers, switches, and modems.
• Respond to network alerts and incidents in a timely manner, minimizing service disruptions.
• Assist in the deployment and configuration of new network hardware and software.
• Document network configurations, troubleshooting steps, and resolutions accurately.
• Collaborate with Tier 2/3 support teams and field technicians to resolve complex network problems.
• Maintain an up-to-date knowledge base of network topology, equipment, and procedures.
• Contribute to the continuous improvement of network monitoring and management tools.
• Provide technical support and guidance to internal teams and potentially end-users via remote channels.
• Ensure network security protocols are maintained and report any potential vulnerabilities.

Requirements

• A National Certificate or Diploma in Information Technology, Telecommunications, or a related field.
• Minimum of 3 years of experience in telecommunications network operations or support.
• Solid understanding of TCP/IP, routing protocols (e.g., BGP, OSPF), and Ethernet switching.
• Experience with network monitoring tools (e.g., SolarWinds, PRTG, Nagios).
• Familiarity with various telecommunications technologies (e.g., DSL, Fiber Optics, Wireless).
• Strong analytical and problem-solving skills, with the ability to work under pressure.
• Excellent written and verbal communication skills for effective remote collaboration.
• Ability to work independently and manage time effectively in a remote work environment.
• Experience with scripting for automation (e.g., Python, Bash) is a plus.
• Availability for on-call rotations and potential after-hours work as needed.

Benefits

Our client offers a competitive salary with regular performance reviews and potential for increases. Comprehensive medical aid and retirement fund benefits are included. Opportunities for specialized training and certifications in leading networking technologies. Flexible remote working arrangements and a supportive virtual team culture. Company-provided laptop and essential home office equipment. Career progression opportunities within a growing technology company. Paid time off and public holidays.