Remote Technical Support Specialist - Paarl

Placements24; Paarl; Hybrid; ZAR 180,000 - 360,000; Full time

Benefits offered by this job

Competitive annual salary

Fully remote position

Medical and retirement benefits

Professional growth and advanced tech

Global company with diverse clients

Generous leave and bonuses

Job summary

Placements24 is seeking a proactive Remote Technical Support Specialist to join the team. This fully remote role supports clients across South Africa from home, handling diagnostics and guidance on specialized equipment.

You will troubleshoot issues, guide installations, and maintain detailed CRM records, all while upholding high service standards in installation and maintenance. The ideal candidate has strong analytical and communication skills, experience in remote support, and the ability to

Qualifications

• Proven experience in a technical support or customer service role, preferably remote.
• Strong understanding of electronic and mechanical systems and the ability to troubleshoot complex problems.
• Excellent verbal and written communication skills; able to explain technical concepts clearly.

Responsibilities

• Provide remote technical support to customers via phone, email, and chat.
• Diagnose and troubleshoot hardware, software, and operational issues with equipment.
• Guide customers through installation, configuration, and maintenance procedures.
• Escalate complex issues to senior technical teams when necessary.
• Maintain detailed records of customer interactions and resolutions in the CRM system.
• Develop and update knowledge base articles and support documentation.
• Identify recurring issues and provide feedback to product development teams.
• Monitor system performance and provide proactive support.
• Assist with remote diagnostics and configuration of new equipment setups.
• Ensure customer satisfaction through timely problem resolution.

Skills

Remote support tools

Technical troubleshooting

Communication skills

CRM software

Independent work

Education

High school diploma or equivalent

Technical qualification or certification

Tools

CRM software

Remote diagnostic tools

Job description

About the Role

About the Role Our client is seeking a proactive and technically adept Remote Technical Support Specialist to join their dedicated team. This is a fully remote position, allowing you to work from home within South Africa , supporting clients remotely. You will be responsible for providing expert technical assistance, troubleshooting, and guidance on a range of specialized equipment. The ideal candidate possesses strong analytical skills, excellent communication abilities, and a deep understanding of diagnostic procedures. You will play a crucial role in resolving customer issues efficiently, ensuring minimal disruption to their operations and upholding our client's high service standards in the installation and maintenance field. This role requires self-discipline, effective time management, and a commitment to delivering exceptional remote support from the comfort of your own space, serving clients across various regions, including those near Paarl .

Key Responsibilities

• Provide remote technical support to customers via phone, email, and chat.
• Diagnose and troubleshoot hardware, software, and operational issues with equipment.
• Guide customers through installation, configuration, and maintenance procedures.
• Escalate complex issues to senior technical teams or engineering when necessary.
• Maintain detailed records of customer interactions, issues, and resolutions in the CRM system.
• Develop and update knowledge base articles and support documentation.
• Identify recurring issues and provide feedback to product development teams.
• Monitor system performance and provide proactive support.
• Assist with remote diagnostics and configuration of new equipment setups.
• Ensure customer satisfaction through timely and effective problem resolution.

Requirements

• Proven experience in a technical support or customer service role, preferably in a remote capacity.
• Strong understanding of electronic and mechanical systems, with the ability to troubleshoot complex problems.
• Excellent verbal and written communication skills, with the ability to explain technical concepts clearly.
• Proficiency in using remote support tools and CRM software.
• Ability to work independently and manage multiple support tickets simultaneously.
• A problem-solving mindset and a customer-centric approach.
• High school diploma or equivalent; a technical qualification or certification is a plus.
• Reliable internet connection and a suitable home office environment.
• Experience within the installation and maintenance sector is advantageous.
• Familiarity with (Specific Industry Equipment - e.g., printers, industrial controls, medical devices) is highly desirable.

Benefits

• Competitive annual salary of ZAR.
• Fully remote position with significant work-life balance benefits.
• Comprehensive medical and retirement benefits.
• Opportunities for professional growth and advanced technical training.
• Work within a globally recognized company in the installation and maintenance sector.
• Support clients in various sectors, impacting businesses in areas like Paarl .
• Generous paid time off and holiday leave.
• Performance-based incentives and bonuses.
• Access to modern remote support technologies.
• A collaborative and supportive virtual team culture.