Remote Installation & Support Engineer

Placements24; Bloemfontein; Hybrid; ZAR 420,000 - 660,000; Full time

Benefits offered by this job

Remote work flexibility

Health, dental, vision insurance

Job summary

Placements24 is seeking a skilled Remote Installation & Support Engineer to guide customers through installation processes of our advanced systems and provide remote troubleshooting across South Africa.

The role requires strong technical expertise, excellent communication, and the ability to manage multiple client engagements independently in a remote work environment.

Qualifications

• Proven experience in a technical support, installation, or engineering role with emphasis on remote operations.
• Strong understanding of software installation, network configuration, and system diagnostics.
• Proficiency in using remote support tools and ticketing systems.
• Excellent analytical and problem-solving skills; ability to handle multiple client engagements.
• Exceptional communication and interpersonal skills for explaining technical concepts to non-technical users.
• Ability to work autonomously and manage time effectively in a remote work environment.

Responsibilities

• Provide remote guidance and support for installation and configuration of complex systems.
• Diagnose and resolve technical issues reported by clients via phone, email, or remote access.
• Develop and maintain installation guides and troubleshooting FAQs.
• Conduct remote training sessions for clients on system usage and best practices.
• Collaborate with internal engineering to identify product issues or enhancements.
• Manage client support tickets and prioritize urgent issues for timely resolution.
• Contribute to building a knowledge base of common problems and solutions.

Skills

Remote operations

Software installation

Network configuration

System diagnostics

Troubleshooting

Communication

Time management

Tools

Remote support tools

Ticketing systems

Job description

About the Role

Our client is seeking a skilled and self-motivated Remote Installation & Support Engineer to join their globally distributed technical team, supporting clients across South Africa. This position is fully remote, allowing you to work from anywhere within the country. You will be instrumental in guiding customers through the installation process of our advanced systems, providing remote troubleshooting, and ensuring a seamless user experience. This role demands strong technical expertise, excellent communication skills, and the ability to manage multiple client engagements independently. You will be a vital link in delivering our high-quality technical solutions and support.

Key Responsibilities

• Provide remote guidance and support for the installation and configuration of complex technical systems.
• Diagnose and resolve technical issues reported by clients via phone, email, or remote access tools.
• Develop and maintain comprehensive documentation, including installation guides and troubleshooting FAQs.
• Conduct remote training sessions for clients on system usage and best practices.
• Collaborate with the internal engineering team to identify and report product issues or enhancement requests.
• Manage client support tickets, prioritizing urgent issues and ensuring timely resolution.
• Contribute to building a knowledge base of common problems and their solutions.

Requirements

• Proven experience in a technical support, installation, or engineering role, with a strong emphasis on remote operations.
• Excellent understanding of software installation, network configuration, and system diagnostics .
• Proficiency in using remote support tools and ticketing systems.
• Strong analytical and problem-solving skills, with the ability to troubleshoot complex technical challenges.
• Exceptional communication and interpersonal skills, comfortable explaining technical concepts to non-technical users.
• Ability to work autonomously and manage time effectively in a remote work environment.

Benefits

• Competitive salary commensurate with experience and remote work flexibility.
• Work from anywhere within South Africa, with no requirement for on-site travel.
• Comprehensive health, dental, and vision insurance plans.
• Generous annual leave allowance and paid public holidays.
• Opportunities for professional development and career growth within a forward-thinking company.