Remote Technical Support Specialist – Hardware & SLA Expert

Jobtailor; Wes-Kaap; On-site; ZAR 180,000 - 240,000; Full time

Job summary

Jobtailor is seeking a remote technical support specialist based in South Africa to assist BCX clients with hardware solutions. You will determine root cause, propose effective fixes, and provide timely resolutions while maintaining high professional standards in client interactions.

Responsibilities include remote issue investigation, SLA-aligned follow-ups, and proper escalation when needed. Certifications like CompTIA A+, MCSE, and LPIC are highly valued.

Qualifications

• Provides remote technical support and troubleshooting for hardware solutions in a retail environment.
• Manages incident tracking, escalation and SLA adherence.
• Engages clients with clear communication and professional conduct.

Responsibilities

• Provides remote support and assistance to BCX clients.
• Determines root cause and finds solutions satisfying the client’s needs.
• Remotely investigates technical issues and provides resolution.
• Follows up on outstanding queries per SLA.
• Redirects problems to the correct resource.

Skills

Remote Technical Support

Problem Resolution

Client Engagement

Hardware Installation

Industry Certification

Education

CompTIA A+

Microsoft Systems Associate

MCSE

LPIC 1

LPIC 2

Certified Linux Administrator

CompTIA Linux+

Job description

Jobtailor is seeking a remote technical support specialist based in South Africa to assist BCX clients with hardware solutions. You will determine root cause, propose effective fixes, and provide timely resolutions while maintaining high professional standards in client interactions.

Responsibilities include remote issue investigation, SLA-aligned follow-ups, and proper escalation when needed. Certifications like CompTIA A+, MCSE, and LPIC are highly valued.