Remote Technical Support Engineer

Placements24; Mossel Bay; Hybrid; ZAR 360,000 - 600,000; Full time

Benefits offered by this job

Stock options

Health insurance

Life insurance

Disability insurance

Generous PTO

Remote schedule

Professional development

Job summary

Placements24 is seeking a Remote Technical Support Engineer to join their global team, supporting customers from anywhere, with Mossel Bay as a reference point. You will diagnose and resolve complex issues for our user base, providing expert technical assistance and contributing to the knowledge base.

This role emphasizes problem-solving, clear communication with non-technical users, and collaboration with engineering to report bugs and improvements.

Qualifications

• Proven experience as a Technical Support Engineer or in a similar advanced support role.
• Strong understanding of operating systems, networking protocols, and software troubleshooting.
• Excellent analytical and problem-solving skills with a methodical approach.
• Proficiency in using remote diagnostic tools and ticketing systems.
• Exceptional communication skills, with the ability to explain technical concepts clearly to non-technical users.

Responsibilities

• Provide advanced technical support to customers via phone, email, and remote access tools.
• Diagnose, troubleshoot, and resolve complex hardware, software, and network issues.
• Document technical solutions and create comprehensive knowledge base articles.
• Collaborate with engineering and product teams to identify and report bugs and suggest product improvements.
• Maintain high levels of customer satisfaction by providing timely and effective technical assistance.

Skills

Technical support

Networking

Troubleshooting

Remote diagnostics

Communication

Tools

Remote diagnostic tools

Ticketing systems

Job description

About the Role

Our client is seeking a highly skilled and motivated Remote Technical Support Engineer to join their global team, supporting customers from anywhere. This critical role involves diagnosing and resolving complex technical issues for our user base, ensuring minimal disruption and maximum satisfaction. You will be instrumental in providing expert technical assistance, troubleshooting software and hardware problems, and contributing to our knowledge base. This is an ideal opportunity for a technically adept individual who excels in problem-solving and communication, and thrives in a fully remote, fast-paced environment supporting clients in and around Mossel Bay .

Key Responsibilities

• Provide advanced technical support to customers via phone, email, and remote access tools.
• Diagnose, troubleshoot, and resolve complex hardware, software, and network issues.
• Document technical solutions and create comprehensive knowledge base articles.
• Collaborate with engineering and product teams to identify and report bugs and suggest product improvements.
• Maintain high levels of customer satisfaction by providing timely and effective technical assistance.

Requirements

• Proven experience as a Technical Support Engineer or in a similar advanced support role.
• Strong understanding of operating systems, networking protocols, and software troubleshooting .
• Excellent analytical and problem-solving skills, with a methodical approach.
• Proficiency in using remote diagnostic tools and ticketing systems .
• Exceptional communication skills, with the ability to explain technical concepts clearly to non-technical users.

Benefits

• Very competitive salary and potential for stock options.
• Comprehensive health, life, and disability insurance.
• Generous paid time off and a flexible remote work schedule.
• Professional development funds for certifications and training.
• Be part of an innovative company with a strong remote work culture.